Fraud Supervisor

6 months ago


Varthur Bengaluru Karnataka, India JPMorgan Chase & Co Full time

**JOB DESCRIPTION**
Our Fraud Supervisor ensures our customers receive the best fraud detection and protection in the industry. This team is comprised of four major business functions:

- Fraud Plastics, which handles all credit card and debit card transactions
- Retail Fraud Prevention, which handles fraud decisioning based upon tool utilization and analysis for Electronic Money Movement, Deposit/Check Review, New Account Screening, Kite, Inclearing, and Fraud Hotline
- Card Disputes & Recovery is responsible for processing and resolving customer claims and inquires related to non-fraud and fraud-related transactions on Chase credit cards
- Retail Customer Claims assists customers with electronic/check fraudulent and merchant dispute transactions on Debit Card, ATM, ACH, Checks, and Chase Online for consumer and business accounts for all lines of business. The function decisions claims for payment or denial according to federally regulated guidelines

We're looking for individuals with a passion for managing a team and the following skills:
Leadership Skills:

- Develop and lead team of Specialists
- Lead by example and coach on key behaviors to drive results
- Responsible for performance management
- Select and retain talent
- Identify ways to support inclusion and diversity

Customer Focus
- Resolve employee and escalated customer problems and inquires
- Operates with urgency and meet deadlines

Communication Skills
- Communicate both verbally and written
- Ability to influence internal and external business partners
- Relationship management

Problem Solving Skills
- Ability to delegate tasks
- Conflict resolution skills
- Prioritize diverse workloads

Analytical Skills
- Participates in execution of strategy
- Specialized functional or technical knowledge that allows for independent thought and action on important department activities
- Required to abide by all applicable regulatory and department practices and procedures
- Drive risk and control initiatives

Computer Skills
- Experience with multiple browsers, multiple tabs, window navigation and instant messenger tools
- Fluency in Windows Operating Systems and Microsoft Office tools

Work schedules vary and could include a schedule that includes working in the evening and on the weekend.

Our team members are dynamic. They seek opportunities to take initiative, adjust quickly to change, have a positive attitude, and take responsibility for results. They're able to deliver a great customer experience, even when handling challenging situations by offering customers alternative solutions and enhanced products.

**Qualifications**:

- Minimum of two years management experience strongly preferred
- Must be willing to work in an environment that requires phone-based customer interaction
- Advanced proficiency with computer functions with MS Office Suite strongly preferred
- High School Diploma or equivalent required, Bachelor’s degree preferred

**ABOUT US**

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

**ABOUT THE TEAM**

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.



  • Varthur, Bengaluru, Karnataka, India JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** You are a natural leader. You do what’s right for customers and colleagues and you inspire others to do the same. Join our dynamic team and make a meaningful impact by leading your team to create great customer experiences that cultivate long-lasting relationships. As a Fraud Supervisor in JPMorgan Chase, you will be accountable for...

  • Fraud Supervisor

    2 months ago


    Varthur, Bengaluru, Karnataka, India JPMorganChase Full time

    **JOB DESCRIPTION** Job Summary** As a Supervisor you will manage team members who are dynamic. They seek opportunities to take initiative, adjust quickly to change, have a positive attitude, and take responsibility for results. They're able to deliver a great customer experience, even when handling challenging situations by offering customers alternative...

  • VP- Fraud Monitoring

    6 months ago


    Bengaluru, India First Abu Dhabi Bank Full time

    Job Description Job Purpose: The Group Fraud Risk & Investigations function is part of the group’s Risk Management function and provides second line Fraud Risk oversight for the firm’s front office and support / control functions. The role of the VP Fraud Monitoring entails leading and establishing a team of Fraud alert Analysts operating on a...


  • Bengaluru, Karnataka, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking a... **In this role, you will**: - Participate in and provide support for low complexity initiatives - Investigate, negotiate and mitigate potential or known moderate dollar loss or risk claims with customer suspects - Examine evidence and work with more difficult customers or collect losses from responsible...


  • Bengaluru, Karnataka, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking a financial crime associate **In this role, you will**: - Participate in and provide support for low complexity initiatives - Investigate, negotiate and mitigate potential or known moderate dollar loss or risk claims with customer suspects - Examine evidence and work with more difficult customers or collect...


  • Bengaluru, Karnataka, India BAXTER Full time

    **Vantive: A New Company Built On Our Legacy** Baxter is on a journey to spin off our ~$5B Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney...

  • Intake Care Supervisor

    3 months ago


    Bengaluru, Karnataka, India The Cigna Group Full time

    JOB PURPOSE 2. RESPONSIBILITIES AND DUTIES - Perform job supervisory duties to assure proper training, instructions, and development of staff. - Control claims cost by all permissible, equitable, fair means. - Closely coordinate with the Reporting Manager-Claims on staff performance reviews and leave scheduling. - Delegate and oversee activities performed...


  • Bengaluru, Karnataka, India My Chicken and More Full time

    Customer Checkout: Scanning and processing customer purchases accurately and efficiently at the billing software. - Payment Handling: Accepting cash, credit/debit cards, vouchers, or other forms of payment from customers and providing accurate change when necessary. - Cash Management: Balancing cash registers at the beginning and end of each shift,...

  • Principal Eng, QA

    6 months ago


    Bengaluru, Karnataka, India BAXTER Full time

    **Vantive: A New Company Built On Our Legacy** Baxter is on a journey to spin off our ~$5B Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney...

  • Fraud Supervisor

    6 months ago


    Bengaluru, India JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** Job responsibilities**: We're looking for individuals with a passion for managing a team and the following skills: Leadership Skills: - Develop and lead team of Specialists - Lead by example and coach on key behaviors to drive results - Responsible for performance management - Select and retain talent - Identify ways to support inclusion...


  • Bengaluru, India First Abu Dhabi Bank Full time

    Job Description Job Purpose: The Group Fraud Risk & Investigations function is part of the group’s Risk Management function and provides second line Fraud Risk oversight for the firm’s front office and support / control functions. The role of the Fraud Investigations Manager entails leading a team of Fraud Investigators in alignment with the...


  • Bengaluru, Karnataka, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking a Associate Escalations representative **In this role, you will**: - Support internal and external customers in responding to customer inquiries and complaints regarding financial products and services - Perform routine course of action, conduct investigative steps to fully identify the issues, research product...


  • Bengaluru, Karnataka, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking a Technology Business Systems Associate... **In this role, you will**: - Participate in researching and evaluating complex transactions and referrals in order to prevent and detect fraud activities, policy violations, and merchant disputes with low to high risk within fraud and claims functional area - Evaluate...


  • Bengaluru, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking a Technology Business Systems Associate... **In this role, you will**: - Participate in researching and evaluating complex transactions and referrals in order to prevent and detect fraud activities, policy violations, and merchant disputes with low to high risk within fraud and claims functional area. - Evaluate...


  • Bengaluru, Karnataka, India Marriott International, Inc Full time

    **Job Number** 24030923 **Job Category** Loss Prevention & Security **Location** Courtyard Bengaluru Outer Ring Road, Outer Ring Road, Bengaluru, Karnataka, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Conduct investigations and gather evidence related to theft/fraud or lost...

  • Expert- (H/F)/x

    2 months ago


    Bengaluru, Karnataka, India Société Générale Full time

    **Responsibilities**: Team oversees operational risks & conduct controls for MARK/Front Office Business Line. Acting as the FLOD - First Line of Defense of the firm which focus on the identification of any Rouge trading/regulatory breaches for Front office by. - Performing, identification & deployment of controls - Implementing corrective or remedial actions...


  • Bengaluru, Karnataka, India Marriott International, Inc Full time

    **Job Number** 24032512 **Job Category** Loss Prevention & Security **Location** Renaissance Bengaluru Race Course Hotel, No 17 and 17/1 Madhava Nagar Extension Race Course Lane, Bengaluru, Karnataka, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Conduct investigations and...


  • Bengaluru, Karnataka, India Marriott International, Inc Full time

    **Job Number** 24078156 **Job Category** Loss Prevention & Security **Location** Renaissance Bengaluru Race Course Hotel, No 17 and 17/1 Madhava Nagar Extension Race Course Lane, Bengaluru, Karnataka, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Conduct investigations and...

  • Tellecalling Lead

    6 months ago


    Bengaluru, India Rupifi Technologies Pvt. ltd. Full time

    **Responsibilities of Collections Team Lead** - To achieve collection targets of the Respective Branch assigned. - Identify telecallers / agents who are lagging in their current performance. - Review PTP cases.Helping callers / agents with effective PTP conversion. - Help telecallers / agents who are lagging to improve their performance. - Identify any...


  • Bengaluru, Karnataka, India Marriott International, Inc Full time

    **Job Number** 24158408 **Job Category** Loss Prevention & Security **Location** Bengaluru Marriott Hotel Whitefield, 8th Road, Plot No 75, Bengaluru, Karnataka, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Conduct investigations and gather evidence related to theft/fraud or lost...