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Salesforce Architect

3 months ago

Bengaluru, Karnataka, India First American India Full time
Company Summary First American (India) is a GCC (Global Capability Center) of the First American Financial Corporation (NYSE: FAF) family of companies. FAI is a proud member of the FORTUNE 500 companies and has been amongst the Fortune 100 Best Companies to Work For list for eight consecutive years. First American Financial Corporation provides comprehensive title insurance, closing/settlement, property data and technology solutions. First American (India) creates quality solutions for its customers by combining software, back office, and knowledge processing operations to fulfill First American's business requirements. Our priorities are our employees, customers, and shareholders - in that order. First American (India) has been ranked amongst India's Best Companies To Work ForTM 2023: Listed amongst the Top 100 by Great Place To Work India, FAI is also certified Best Workplaces for Women and Workplace with Inclusive Practices. Software Services helps build First American's product suite that encompasses the best in class Title Insurance, Settlement and Mortgage solutions platforms. Leverages technology product stack across Microsoft platform predominantly to develop, enhance and maintain the best in class applications. The R & D division delivers solutions for the title insurance industry leveraging the best of NLP, AI and ML. Job Summary

Join the ranks of visionary technology leaders at First American's Direct Division—where history meets innovation, and tradition fuels transformation. As our Salesforce Architect, you'll be more than a technological leader; you'll be a steward of a legacy that stretches back to 1889.

As our Salesforce Architect, you won't just be implementing technology; you'll be helping to define the culture of a sales and marketing organization undergoing transformative change. You will be responsible for the future state architect of Salesforce serving as the backbone of our quest for unity—fostering communication, enabling transparency, driving alignment, and ensuring accountability across the board.

We're not just seeking a technical expert; we're in search of a change agent. Your blueprint will craft an end-to-end sales and marketing process that nurtures desired behaviors and delivers tangible results. Your insights will build trust in Salesforce, enabling our sales and marketing teams to meet ever-evolving demands. Your strategies will be the foundation of a new operating model—bridging people, process, and technology to create a seamlessly integrated sales and marketing organization. And through your lens, data will not just be data; it will be the narrative that empowers every role within our sales and marketing organization.

Be a part of the team that's not just making history but redefining it. Come architect the future of sales at First American's Direct Division. A multi-billion-dollar operation honored as a Fortune 500 Best Company to Work For. Your architecture won't just serve our business; it will set a precedent for the entire title and settlement industry.

What You'll Do

  • Design flexible, scalable, and robust Salesforce architecture to meet the dynamic needs of our Sales and Marketing organizations.
  • Guide technical teams to deliver scalable technical solutions with the configuration before code mindset.
  • Document process designs, technical requirements and artifacts.
  • Support solution governance, manage technical debt, and ensure high reusability of common features.
  • Analyze current & future state processes to streamline user experience & enhance usability of the Salesforce ecosystem.
  • Deliver and perform technical solution reviews & hands-on solution design to drive capability & feature adoption.
  • Collaborate closely with cross functional teams such as data, analytics, security & DevOps enterprise standards are adhered.
  • Manage & support an iterative Salesforce release schedule.
  • Mentorship & Training of development teams

What You'll Bring

  • A minimum of 8+years of direct experience delivering success Salesforce implementations
  • 3+ years of experience in solutioning Financial Service Cloud, CRMA, & Marketing Cloud
  • Strong knowledge of Salesforce best practices and methodologies
  • High proficiency in SFDC Toolkit: flows, process builder, validation rules, and custom metadata with strong hands-on experience in development practices
  • High proficiency in Lightning Web Components, Platform Events, VisualForce, APEX and knowledge of APIs
  • Knowledge of data integration tools with experience integrating Salesforce across enterprise systems.
  • Salesforce Administrator, App Builder & Developer Certifications required.
  • Salesforce Architecture Certifications preferred.
  • Experience with the following Salesforce solutions is strongly desired: Financial Services Cloud, CRMA, Marketing Cloud
  • Critical thinking skills with the ability to spot gaps, challenge assumptions, push back and offer best-practice alternatives to ideas.

Educational Qualification and Experience:

Minimum of 15 years of formal education - Graduate / Postgraduate in Computer Science / Information Technology

Professional work experience of 8 to 13 years in Microsoft technologies.

FAI is committed to create an environment that respects, supports and inspires all individuals. We do not discriminate on the basis of color, religion, sex, gender identity, sexual orientation and age. At FAI, we celebrate diversity and believe that an inclusive workforce benefits employees, the organization and our community. We are an Equal Opportunity Employer. For more information about our company and dedication to putting People First, check out