Senior Partnership Manager

About SmartQ

We are a leading B2B Food-Tech company built on 4 pillars-great people, great food, great experience, and greater good. Solving complex business problems with our heart and analysing possible solutions with our mind lie in our DNA. We are on the perpetual route of serving our clients wholeheartedly. Armed with the stability of an MNC and the agility of a start-up, we have spread across 17 countries, having collaborated and executed successfully with 600 clients. We have grown from strength to strength with a blend of exuberant youth and exceptional experience. Bengaluru being our headquarters is known as the innovation hub and we have grown up to be the global leader in the institutional food tech space. We were recently acquired by the world's largest foodservice company – Compass group which has an annual turnover of 20 billion USD.

To know more about the 4 key pillars that surround our culture check out our LinkedIn 'Life' page. You will be amazed to be a part of our growth story -

Senior Partnership Manager

Are you passionate about managing relationships with clients? If your response is a resounding yes, then we are hunting for you.

As a Senior Partnership Manager, you will be responsible for managing the relationships with our international Compass markets, either directly yourself or through partnership managers who will report directly to you. You will be accountable for the deployment of all SmartQ technologies within your region and will be working closely with the SmartQ product team to ensure the products mobilized are fit for purpose and issues are resolved within SLAs. Having a strong growth mindset and being naturally a people person, you will have a problem-solving approach to the scale-up challenges and will be supporting the market in sensibly driving their digital strategy across a portfolio of sites. Understanding food service operations and having expert product knowledge will help ensure the best solutioning is put forward. As an ambassador for digital enablement, you will ensure learnings and best practices to be documented. You will also develop processes that maximize team efficiency and champion internal process adherence.

If you are a dynamic, results-oriented partnership manager with a proven track record in steering MNCs toward unprecedented success, we invite you to seize this opportunity to make a profound impact on our global presence. Do you possess all these skills and wish to make an impact in the world of food and technology? Join us now

Key roles and responsibilities

• Gaining understanding of local mobilisation plans and pipeline of special projects to adapt support, accordingly, offering guidance and advise on solutioning.
• Communication to key stakeholders on changes impacting the products.
• Facilitating product demonstrations on and sharing best practice on applications.
• Understanding the market's digital strategy, local opportunities, and challenges.
• Help define and execute the strategies to achieve scaling targets set by the market.
• Proactively trouble-shooting local blockers to scaling with in-market stakeholders.
• Help markets achieve templated approaches to mobilisations and strategies for ongoing business excellence that consider local processes and systems.
• Supporting discovery and definition of local market development requests whilst encouraging solutions to be found through product configuration and operational change in-unit rather than full software development
• Supporting markets in building the appropriate support model to enable scale.
• Creation of support documentation.
• Reporting frontline feedback to Product team to continuously improve products.
• Collaboration with Product, Engineering, Release, and QA teams in the product development process – and especially in the gathering of requirements and discovery phases.
• Coordinating fixes for issues and bugs within SLAs and sharing RCAs for P1 items.
• Facilitating all appropriate levels of training to enable smooth solution delivery.
• Help markets achieve better UAT outcomes for pre-production feature release by aligning and co-ordinating local resources to test and sign-off acceptance.
• Supporting the deployment in market of new functionalities and features.
• Driving product knowledge and expertise within the Partnership & Support team, in close collaboration with the Product team.
• Tracking and monitoring channel adoption and usage.
• Identify and document relevant case studies and support documentation.
• Raising awareness on tactics to help drive adoption and usage in-market.
• Proactively and continuously seeking to understand how the Time2Eat platform is impacting business performance
• Building trust and strong relationships with all stakeholders.
• Leading by example and supporting team achieve their full potential.
• Internal stakeholder management to ensure team is set up for success.
• Continuously seeking to keep up to date with product enhancement and changes.

Qualifications:

• Bachelor's degree in a relevant field would be beneficial – but relevant professional experience is what is most valued.
• 8+ years of professional experience including consulting, ideally at an international level.
• 5+ years of management experience with a background in technology delivery. Operational experience in food services or Food tech would be a bonus.
• Openness to international travel as some may be required.
• Great written and verbal communication skills.
• Proven experience of successful stakeholder management and ability to deliver results through influence.
• Strong growth and problem-solving mindset.
• Proven track record of Identifying, pursuing, and unlocking new business opportunities and partnerships.
• Good organizational skills and attention to detail with a passion for great service and products.
• Experience in business process development and optimization.

BENEFITS OF WORKING AT SMARTQ:

SmartQ is an innovative and dynamic company that values its employees and strives to create a positive and fulfilling work environment. Here are some key benefits that make SmartQ an excellent choice for prospective employees:

•Innovative Work Culture : SmartQ fosters an innovative and collaborative work culture, encouraging employees to think outside the box and contribute creative solutions to challenges.

• Career Growth and Development : SmartQ is committed to the professional development of its employees. The company offers ongoing training programs, mentorship opportunities, and a clear career path to help employees achieve their professional goals.

• Work-Life Balance : SmartQ understands the importance of work-life balance and strives to create a supportive environment that allows employees to excel in their careers without sacrificing their personal lives.

• Competitive Compensation and Benefits : SmartQ offers competitive salaries and a comprehensive benefits package, including health insurance, retirement plans, and other perks to ensure the well-being and financial security of its employees.

• Diverse and Inclusive Environment : SmartQ values diversity and inclusion. The company is committed to creating a workplace that celebrates differences and provides equal opportunities for all employees.

• Flexibility : SmartQ recognizes the changing nature of work and supports flexible work arrangements, including remote work options, to accommodate the diverse needs and preferences of its employees.

• Team Collaboration : SmartQ believes in the power of teamwork. Employees collaborate across departments, fostering a sense of camaraderie and shared achievement.

• Social Responsibility : SmartQ is dedicated to corporate social responsibility and encourages employees to participate in community service initiatives and environmental sustainability programs.

• Fun and Engaging Work Environment : SmartQ believes that a positive and fun work environment enhances productivity and job satisfaction. The company organizes team building activities, social events, and other initiatives to promote a sense of camaraderie among employees.

Message from CEO:

We've come to realize that we're not merely in the B2B Food service industry; we're in the business of 'Capturing Hearts.' We find ourselves in a unique position to turn ordinary, mundane corporate cafeterias into places of pure delight, where individuals can freely express themselves, find inspiration, and share happiness. Such a profound transformation opportunity is a rare gift, where the purpose of our enterprise transcends the ordinary. If this vision resonates with you, we invite you to join us in our mission to spread joy and happiness in a world weighed down by stress and pressure. Together, let's play our part in making this world a more beautiful place.