ServiceNow Developer

6 days ago


Chennai, Tamil Nadu, India Steadfast IT Consulting Full time

Key Responsibilities:

  • Design and develop ServiceNow applications and integrations based on business requirements.
  • Implement and customize ServiceNow modules including Incident, Problem, Change, CMDB, and Service Catalog.
  • Create and manage workflows, forms, reports, and dashboards in ServiceNow.
  • Collaborate with stakeholders to gather requirements and translate them into technical solutions.
  • Perform ServiceNow platform configuration, customization, and scripting using UI policies, client scripts, and business rules.
  • Participate in all phases of the development lifecycle, from requirements gathering to testing and deployment.
  • Provide technical expertise in identifying, evaluating, and developing ServiceNow solutions and procedures.
  • Ensure the security and integrity of ServiceNow applications by implementing best practices and following governance requirements.
  • Support ServiceNow platform upgrades, patches, and enhancements.
  • Train and mentor junior developers or administrators in ServiceNow best practices.
  • Stay updated with ServiceNow new features, modules, and functionalities to propose and implement improvements.
  • Collaborate with crossfunctional teams to integrate ServiceNow with other systems and applications.
  • Adhere to Agile methodologies for project delivery and continuous improvement.
  • Develop and maintain technical documentation related to ServiceNow solutions and processes.

Required Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • ServiceNow Certified System Administrator or Certified Application Developer.
  • Proven experience in ServiceNow development, implementation, and administration.
  • Expertise in JavaScript, AngularJS, HTML, CSS, and other web technologies.
  • Good understanding of ITIL concepts and practices.
  • Experience in integrating ServiceNow with thirdparty tools and applications.
  • Strong knowledge of relational databases and data modeling principles.
  • Ability to analyze complex technical requirements and to propose innovative solutions.
  • Excellent communication and stakeholder management skills.
  • Experience in Agile methodologies and practices.
  • Capability to work independently and as part of a team in a fastpaced environment.
  • Knowledge of CMDB and its importance in configuration management.
  • Familiarity with ServiceNow upgrades, patches, and release management processes.
  • Ability to troubleshoot, diagnose, and resolve ServiceNow technical issues.
  • Strong problemsolving and analytical skills with attention to detail and accuracy.
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