ServiceNow Developer
6 days ago
Key Responsibilities:
- Design and develop ServiceNow applications and integrations based on business requirements.
- Implement and customize ServiceNow modules including Incident, Problem, Change, CMDB, and Service Catalog.
- Create and manage workflows, forms, reports, and dashboards in ServiceNow.
- Collaborate with stakeholders to gather requirements and translate them into technical solutions.
- Perform ServiceNow platform configuration, customization, and scripting using UI policies, client scripts, and business rules.
- Participate in all phases of the development lifecycle, from requirements gathering to testing and deployment.
- Provide technical expertise in identifying, evaluating, and developing ServiceNow solutions and procedures.
- Ensure the security and integrity of ServiceNow applications by implementing best practices and following governance requirements.
- Support ServiceNow platform upgrades, patches, and enhancements.
- Train and mentor junior developers or administrators in ServiceNow best practices.
- Stay updated with ServiceNow new features, modules, and functionalities to propose and implement improvements.
- Collaborate with crossfunctional teams to integrate ServiceNow with other systems and applications.
- Adhere to Agile methodologies for project delivery and continuous improvement.
- Develop and maintain technical documentation related to ServiceNow solutions and processes.
Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- ServiceNow Certified System Administrator or Certified Application Developer.
- Proven experience in ServiceNow development, implementation, and administration.
- Expertise in JavaScript, AngularJS, HTML, CSS, and other web technologies.
- Good understanding of ITIL concepts and practices.
- Experience in integrating ServiceNow with thirdparty tools and applications.
- Strong knowledge of relational databases and data modeling principles.
- Ability to analyze complex technical requirements and to propose innovative solutions.
- Excellent communication and stakeholder management skills.
- Experience in Agile methodologies and practices.
- Capability to work independently and as part of a team in a fastpaced environment.
- Knowledge of CMDB and its importance in configuration management.
- Familiarity with ServiceNow upgrades, patches, and release management processes.
- Ability to troubleshoot, diagnose, and resolve ServiceNow technical issues.
- Strong problemsolving and analytical skills with attention to detail and accuracy.
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