ServiceNow Developer
7 days ago
Responsibilities :
- Design, develop, and implement ServiceNow solutions, including custom applications, workflows, and integrations.
- Configure and customize ServiceNow modules such as Incident Management including Major Incident Management, Change Management, Service Catalog, and Release Management.
- Collaborate with stakeholders to gather requirements and translate them into technical specifications.
- Provide ongoing maintenance, support, and enhancements to existing ServiceNow implementations.
- Develop and maintain ServiceNow reports, dashboards, and KPIs to monitor system performance and user activity.
- Perform ServiceNow administrative tasks such as user management, role configuration, and system upgrades.
- Troubleshoot issues related to ServiceNow functionality, configuration, and integration.
- Stay current with ServiceNow best practices, new features, and industry trends to continually improve system performance and usability.
- Document technical designs, configuration changes, and system processes.
- Collaborate with crossfunctional teams to ensure alignment of ServiceNow solutions with business objectives.
Qualifications :
- Bachelor's degree in computer science, Information Technology, or related field.
- Minimum of 5+ years of experience developing and administering ServiceNow solutions.
- ServiceNow certifications preferred.
- Proficiency in ServiceNow scripting languages such as JavaScript & Glide & Automation
- Handson experience with ServiceNow platform components including Service Catalog, Workflows, and UI Policies.
- Strong understanding of IT service management processes and frameworks such as ITIL.
- Experience with ServiceNow integrations using APIs, web services, and MID Servers.
- Excellent problemsolving skills and attention to detail
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