Hws Group Sales Support

2 weeks ago

Delhi, Delhi, India Hilton Full time
HWS Group Sales Support - Asia Pacific

What will I be doing?

As the HWS Group Sales Support - APAC, you will be responsible for performing the following tasks to the highest standards:
Planning Activities

  • Map out the optimal processes for all lead management processes (i. e. reactive group handling, noncustomer facing while customer impacting)
  • Support in creating learning documents, playbook, refresher material and resource center for both Sales and Sales Support teams
  • Identify gaps and needs of the Lead Management team for improvements
  • Develop weekly, monthly, quarterly performance reports templates
  • Generate reports as per the departmental reporting cadence
Organizing Activities

  • Utilize various tools and techniques to qualify leads and assess their potential for conversion
  • Maintain a database of leads, ensuring accurate and uptodate information for effective lead tracking and management
  • Coordinate and communicate with hotels and follow up on outstanding proposals/agreements
  • Collaborate with the Sales team to align lead management strategies with sales targets and objectives
  • Ensure relevant communication is properly executed proactively both within the team and also within the hotels
  • Maintain and update relevant reports
  • Coordinate any required administrative work in terms of reporting of figures, account forecasts within a given time frame
  • Manage hotel information centrally for the team
  • Coordinate collection of information for the various trackers (where relevant)
  • Assist and act as a liaison between the sales teams and hotels
  • Responsible for data and information on common drive
  • Monitor and analyze lead conversion rates, identifying areas for improvement and implementing necessary changes to optimize conversion
  • Provide regular reports and analysis on the status of leads, sales trends, and performance indicators to the stakeholders
Directing Activities

  • Educating sales teams on lead management processes
  • Attend meetings with the sales team to discuss lead quality, lead conversion, and strategies for enhancing sales performance
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company:

  • Handling and delegating any ad hoc enquiries from non-managed accounts
  • Participate and attend relevant events and/or meetings where required
  • Liaise with the other HWS offices where appropriate
  • Assist other administrative functions when required and directed

What are we looking for?


A HWS Group Sales Support - APAC serving Hilton Brands is always working on behalf of our Guests and working with other Team Members.

To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

  • Proven experience in sales lead management or a related field, with a minimum of 2 years of experience in a similar role
  • Strong organizational and time management skills, with the ability to prioritize tasks effectively
  • Excellent communication skills: presentations, written and verbal
  • High ownership; follow through to ensure delivery of changes, solutions and services that fulfill the sellers requirements
  • Ability to direct collaboration among the team and external resources
  • Excellent interpersonal skills, with the ability to build and maintain relationships with team members and stakeholders
  • Strong analytical and problemsolving skills, with the ability to interpret data and make datadriven decisions
  • Effectively analyze and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks
  • Ability to work in a fastpaced environment and manage multiple tasks effectively under time and resource constraints
  • Demonstrate the highest standards of ethical behavior and absolute discretion with sensitive information
  • Ability to take initiative to identify, prioritize and implement actions required to achieve functional goals
  • Open minder, flexible, creative and uses initiative to resolve issues
  • Motivated, committed and enthusiastic, seizing opportunities to learn new skills and knowledge
  • Maintain a high level of professionalism in dealings with internal stakeholders whether face to face, on the phone or via other channels
  • Fluency in English and other Asian languages to support APAC market
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Hospitality industry experience in Sales and Marketing roles
  • Indepth knowledge of business sector management
  • Advance MS Excel skills and expert proficiency in Sales Systems (e.g., Salesforce, Delphi. FDC) and processes

What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning

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