Operations Advisor

1 week ago

Hyderabad, Telangana, India Evernorth Full time

Position Summary:

This position is responsible for receiving and analyzing complex campaign requests. The communication manager is directly involved in high-profile corporate and client initiatives and confidently represents the EP&D team with minimal assistance. The communication manager works closely with the requestor to assure requirements are strategically aligned and implemented accurately and on time. Requests may include the creation and/or maintenance of enrollment lists, templates, communication set-ups, drug lists, program rules, monitoring day-to-day production, research or proofing, and data queries. Mentor and lead peers. Initiate and implement continuous improvement projects.

Job Description & Responsibilities:

  • Enroll clients into existing campaign mailing programs and create letter templates for all programs that EP&D supports. Able to support more critical and complex programs with minimal assistance.
  • Works collaboratively across the organization (i.e., Campaign Owners, Product, Account Management, IT, and other business partners) to resolve issues and develop solutions. Prepare ad hoc analysis as needed.
  • People Leadership (e.g. mentoring and/or leading less experienced analysts and/or peers
  • Support implementation of process improvements (e.g. best practices and quality improvement)
  • Monitor and report on project health. Prepare ad hoc analysis as needed.
  • Interface with IT/developers re: requirements from product, and system enhancements.

Experience Required:

  • 5-8 years of relevant experience with total experience of 8-10 years.

Experience Desired:

  • MessagePoint: Content Management knowledge.
  • GMC/Quotient: Content Development knowledge.
  • Other Communication Composition and/or Content Management tools/platforms.
  • Knowledge of PCs, Internet, Windows, and MS Office software (Excel, PowerPoint, Word, Access, and Visio).

Education and Training Required:

  • BA/BS degree preferred

Primary Skills:

  • Proficient with SQL coding

Additional Skills:

  • Demonstrated leadership skills; supervisory experience preferred.
  • Strong data management and technical skills
  • Analytical, highly organized, able to work with little supervision, motivated to successfully meet deadlines, attention to detail, and ability to multi-task.
  • Knowledge of graphic arts and content management platforms.
  • Analytical and detail-oriented with a strong customer service focus.
  • Ability to work cross-functionally.
  • Excellent oral and written communication skills.
  • Willingness to work a flexible schedule to manage timelines and meet project deadlines.
  • PBM or healthcare experience, including knowledge of PBM products and services helpful.
  • General Direct Mail and Postal Regulations knowledge a plus.
  • Graphic Arts knowledge a plus.

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