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Customer On Boarding Officer

3 months ago


Chennai, Tamil Nadu, India RSoft Technologies Full time

Job Title:
Customer On boarding Officer

Experience:
1-2 years in Customer Service
(Hindi)

Location:
Pattabiram, Chennai Near New Tidel Park 3.

Job Type:
Full-time (Normal Shift)

Urgency:
Immediate Opening

Salary:
Based on experience and knowledge

  • Provide exceptional software onboarding service to clients during and after the implementation process.
  • Ensure that the onboarding process runs smoothly and efficiently, meeting all timelines and deliverables.
  • Conduct manual testing to ensure quality and accuracy of systems and processes.
  • Act as the point of contact for clients and provide updates and support as needed.
  • Identify and escalate potential issues to management in a timely manner.
  • Develop and maintain strong relationships with clients and internal team members.
  • Continuously seek opportunities to improve processes and procedures to enhance the customer experience.

Qualifications:

  • Should have technically strong understanding and completed manual testing course.
  • Strong English communication and interpersonal skills, added advantage if you know Hindi as well. Preferred if you have worked in international call centers.
  • Ability to work in anIT environment and learn new things.
  • Excellent problemsolving and analytical skills.
  • Ability to work independently and as part of a team.
  • Experience with project and client management is a plus.

Salary:
₹8, ₹28,735.90 per month

Benefits:

  • Cell phone reimbursement
  • Internet reimbursement
  • Paid sick time

Schedule:

  • Day shift

Supplemental pay types:

  • Overtime pay
  • Performance bonus
  • Yearly bonus

Ability to commute/relocate:

  • Chennai,

Tamil Nadu:
Reliably commute or planning to relocate before starting work (required)

Experience:

  • Onboarding: 1 year (required)
  • Customer service: 1 year (preferred)

Language:

  • English (required)

Speak with the employer