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Customer On Boarding Officer
3 months ago
Job Title:
Customer On boarding Officer
Experience:
1-2 years in Customer Service
(Hindi)
Location:
Pattabiram, Chennai Near New Tidel Park 3.
Job Type:
Full-time (Normal Shift)
Urgency:
Immediate Opening
Salary:
Based on experience and knowledge
- Provide exceptional software onboarding service to clients during and after the implementation process.
- Ensure that the onboarding process runs smoothly and efficiently, meeting all timelines and deliverables.
- Conduct manual testing to ensure quality and accuracy of systems and processes.
- Act as the point of contact for clients and provide updates and support as needed.
- Identify and escalate potential issues to management in a timely manner.
- Develop and maintain strong relationships with clients and internal team members.
- Continuously seek opportunities to improve processes and procedures to enhance the customer experience.
Qualifications:
- Should have technically strong understanding and completed manual testing course.
- Strong English communication and interpersonal skills, added advantage if you know Hindi as well. Preferred if you have worked in international call centers.
- Ability to work in anIT environment and learn new things.
- Excellent problemsolving and analytical skills.
- Ability to work independently and as part of a team.
- Experience with project and client management is a plus.
Salary:
₹8, ₹28,735.90 per month
Benefits:
- Cell phone reimbursement
- Internet reimbursement
- Paid sick time
Schedule:
- Day shift
Supplemental pay types:
- Overtime pay
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Chennai,
Tamil Nadu:
Reliably commute or planning to relocate before starting work (required)
Experience:
- Onboarding: 1 year (required)
- Customer service: 1 year (preferred)
Language:
- English (required)
Speak with the employer