Executive - Customer Care

2 weeks ago


Andheri, Maharashtra, India Oncquest Laboratories Ltd Full time
Transferring general calls to various departments

  • Handling all external & internal calls
  • Communicating repeat sample request, critical call outs & delay in reporting
  • Communicating duplicate & urgent requests to the section and SR
  • Give and organize appointment for home collection on phone
  • Informing about the tests offered to referring clinicians/patient/ sales person
  • Resolving patient's queries related to the tests, test charges, reports etc with promptness and attention so as to leave a healthy and professional impression of the organization and increase business
  • Learning about organization products and services and keeping uptodate with any changes.
  • Collecting & collating data on repeat jobs / specific complaints & discuss the same with respective HOD's.
  • Entertain request for addition, deletion or alteration of tests in coordination with sections and SR
  • Distribute and collect feedback from patients and analyze the same.

Job Type:
Permanent

Salary:
₹9, ₹22,311.24 per month

Benefits:

  • Health insurance

Schedule:

  • Day shift
  • Rotational shift

Ability to commute/relocate:

  • Andheri, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Education:

  • Bachelor's (preferred)

Experience:

  • Technical support: 1 year (preferred)
- total work: 1 year (preferred)

  • Customer service: 1 year (preferred)

Language:

  • Hindi (preferred)
  • English (preferred)

Speak with the employer

  • Andheri, Maharashtra, India Leeway Softech Full time

    We are looking for:01Self Motivated:02Leadership:03positive Attitude:04high goals:05Innovative ideas:06Knowledge & Capabilities:Stays abreast with latest technologies and also ready to work the new technologies.Customer Care ExecutiveExperience: Minimum 1 Year experience


  • Andheri, Maharashtra, India a2techfirm Full time

    Require Customer Care Executive for Sleeping Matress Company for JogeshwariLocation: JogeshwariSalary: ₹25,000 per monthJob Type: Full-timeResponsibilities: Resolve customer complaints and issues efficiently. Provide product information and support to customers. Maintain records of customer interactions and transactions. Collaborate with other departments...


  • Andheri, Maharashtra, India Global Talent Strategist Full time

    Job Purpose: to contribute towards service quality, increase in workshop revenue by reducing customer complaints and providing excellent customer support.Qualification: HSC-Graduate, with proficiency in English and local language.Experience: 1-2years. Preference for those from reputed 4 wheeler dealership.1)Primary Responsibilities:reminders, appointment...


  • Andheri East, Maharashtra, India MindMauji pvt ltd Full time

    providing exceptional customer service by effectively handling inbound and outbound calls in a professional and courteous manner:- The executive will address customer inquiries, resolve issues, and provide accurate information about products or services:- They must possess excellent communication skills, be highly customer-oriented, and have the ability to...


  • Andheri, Maharashtra, India Career Choice Solution Full time

    We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent...


  • Andheri, Maharashtra, India Outsourcing hemocean Full time

    Qualifications and SkillsExcellent communication skills in English and HindiStrong problem-solving abilitiesGood listening skillsBasic computer knowledgePrevious experience in customer service is a plusRoles and ResponsibilitiesHandle incoming customer calls and resolve queriesProvide information about products and servicesUpsell products and services to...


  • Andheri, Maharashtra, India Kaya Skin Clinic Full time

    Customer call outs (minimum 100 calls per day) Appointments scheduling/ reconfirmation & drive consumptions. Drive productivity of KT's (6 kiya kya) and doctors (skin and hair scriptions) Rostering of team schedules. Interfaces with Clients at the front end of the clinic. Meets clients for explaining services, take customer calls. Handles billing at the...


  • Andheri, Maharashtra, India Hunt Mantra Full time

    Location - AndheriImmediate joiners neededCustomer Service for Blended process ( Chat / Call )Should have at least 6 months of experience in any BPOMust be a graduateTelephonic interviewsSalary - up to 21,000 inhandJob Types: Full-time, Regular / PermanentPay: Up to ₹28,000.00 per monthBenefits: Health insurance Paid sick time Provident FundSchedule: Day...


  • Andheri, Maharashtra, India Ashish Interbuild Pvt Ltd Full time

    Attend to special clients (e.g. VIPs) and solve their inquiries Anticipate client needs Offer assistance with certain tasks and internal team coordination Address customer complaints and escalation when neededPay: ₹9, ₹30,000.00 per monthDay range: Monday to FridayShift: Day shiftEducation: Bachelor's (preferred)Experience: Business development: 1 year...


  • Andheri East, Maharashtra, India Rayvti Full time

    Solving skillsGood communication skillsGood knowledge of customer support businessConfident in speakingAny Graduate.Pay: ₹9, ₹25,000.00 per monthSchedule: Day shiftSupplemental pay types: Performance bonusEducation: Bachelor's (required)Experience:Blended Process: 1 year (preferred)- total work: 1 year (preferred) Customer service: 1 year...


  • Andheri, Maharashtra, India HR Yaar Full time

    Location: Andheri, MumbaiShift: Night shiftJob Title: Executive / Sr. ExecutiveExperience: yrsEducation: Any GraduateGeneral DescriptionA Customer Service Representative, or CSR, will act as a liaison, provide product/service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and...


  • Andheri, Maharashtra, India Aastral International Full time

    The Client is seeking a dedicated and enthusiastic Customer Success Executive to join our team at our Andheri location. As a Customer Success Executive, you will be responsible for ensuring the satisfaction and success of our valued customers during the night shift hours.Key Responsibilities: Proactively engage with customers to understand their needs and...


  • Andheri, Maharashtra, India Noblehire Full time

    Overview The CustomerSupport Executive plays a crucial role in our organization by beingthe frontline support for our customers ensuring their inquiriesare efficiently handled and their issues are resolved in a timelyand professional manner. This role is pivotal in maintainingcustomer satisfaction and loyalty.KeyResponsibilities Responding tocustomer...


  • Andheri, Maharashtra, India eMediWrite Pvt Ltd Full time

    Job description**Responsibilities & KRA: - **•Researching prospects and generating leads.Contacting New and existing customers on the phone to generate revenue.Handling customer questions, inquiries, and complaints.Preparing and sending quotes and proposals.Building and maintaining a CRM database.Meeting daily, weekly, and monthly sales targets.Actively...


  • Andheri, Maharashtra, India Hunt Mantra Full time

    Title - Customer Service ExecutiveWork From Office - AndheriSalary - up to 22k pm in handDomestic 9 hr shiftGraduation is a mustMinimum 6 months experienceVirtual interviewJob Types: Full-time, Regular / PermanentSalary: Up to ₹29,128.45 per monthBenefits: Health insurance Leave encashment Provident FundSchedule: Day shift Rotational shiftSupplemental pay...


  • Andheri, Maharashtra, India Imaginarium India Pvt Ltd Full time

    Responsibilities: Proficiently handle the data tracking and financial aspects of customer accounts using Rapid Tracker. Utilize MS Excel to analyze and manage customerrelated data effectively, ensuring accurate reporting and decisionmaking. Thoroughly verify customer documents to ensure compliance with legal and contractual requirements. Demonstrate strong...


  • Andheri, Maharashtra, India Little Black Hijab Full time

    Full time RoleJOB DESCRIPTION: Answering Instagram and Facebook DMS/Messages Answering Instagram and Facebook Comments LBH Customer Service Live Chat (_from_ 117 pm) Answer incoming calls _from_ customersCANDIDATE PROFILE: Must have some prior experience in the Customer Service job role Leadership role Fluent in English and Hindi Friendly and helpful...


  • Andheri, Maharashtra, India Groww Full time

    Responsibilities-: Provide technical support and adhoc training to customers who use the company's product, replying to inbound queries. Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades. Aid with the development and improvement of the product by gathering feedback to identify recurring...

  • Customer Service

    2 weeks ago


    Andheri, Maharashtra, India Asit C Mehta Investment Interrmediates Full time

    Job ID: Customer ServiceRole: Customer Service ExecutiveDepartment: Operation Customer ServiceLocation: Andheri East, Mumbai, MaharashtraDesignation: To Be DiscussedReporting structure for the position: Head - Operation Customer ServiceNo of Position Vacant: 1 Preparing & sending various MIS reports to concerned departments Conducting root cause analysis of...


  • Andheri, Maharashtra, India Stellar Information Technology Pvt. Ltd Full time

    Greetings from Stellar Information Technology _JD:Qualifications & skills:- Graduate preferably BE / Diploma in electronics & telecommunication Or computers, additional certificate in Customer Services or Any Graduate with minimum 1 year of experience in IT industry as a inside sales, tele sales related field will be preferred. Ability to multitask and...