Chat Support Executive

1 week ago


Mohali, Punjab, India Suffescom Solutions Pvt. Ltd Full time

JOB BRIEF


We are looking for an active, energetic Client Support Executive, Who is responsible for Customer's help for all tech challenges faced while using the Product and services provided.


ROLES AND RESPONSIBILITIES

  • Attending,Understanding & responding to Customer queries/issues over chat.
  • Will be responsible for facing customers, gathering requirements and providing possible solutions.
- escalating the clients/ process to the manager

  • Analyse and identify process changes or product enhancements required & suggest if any.

Requirements:

  • Should be active, energetic, and enough smart to understand the customer's queries.
  • Sharp understanding and memory of how software/product work
  • Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution.



WORKING SHIFT:
Rotational, 8 hours


JOB TYPE:
FULL TIME**
Benefits
On time salary
Inter
- tech work
Skill upgradation trainings
Soft skills trainings
Rewards and recognitions
Weekly de-stressing activities

Job Types:
Full-time, Fresher

Salary:
₹15,000.00 per month

Benefits:

  • Flexible schedule
  • Leave encashment
  • Paid sick time
  • Provident Fund

Schedule:

  • Evening shift
  • Night shift
  • UK shift
  • US shift

Supplemental pay types:

  • Overtime pay
  • Yearly bonus

Ability to commute/relocate:

  • Mohali, Punjab: Reliably commute or planning to relocate before starting work (required)

Language:

  • English (required)

Shift availability:

  • Night Shift (required)
  • Overnight Shift (required)

Speak with the employer

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