Customer Support Executive

1 week ago


Mohali, Punjab, India Teleperformance Full time

Job Title:
Agents (OPS)

Department Project/Client:
Operations

Location:
Mohali

Client:
Nurture Agtech Private Limited

Reports to:
Team Leader

Contract:
Full Time

Grade:
I

Travel Requirements:
No

Job Summary / Overview


Their priority is to use their knowledge of company products, services, and policies to assist customers with inquiries, complaints, or problems.

Responding efficiently and accurately to callers, explaining possible solutions

Customer feel supported and valued. 6 Days working.

  • Engaging in active listening with customer, confirming or clarifying information and diffusing angry customers, as needed.
  • Understanding client requirement and offering product accordingly ; answering potential customers questions
  • Need to adhere the shift adherence
  • Need to follow quality checks on call /Chats.
  • 100% Attendance

Key Responsibilities and Accountabilities _(may perform other duties as requested not specifically addressed in this document)_

Job Description:

Main Job Requirements

  • Not Required
For further queries or assistance, do reach in this.

Contact no:


Regards,

Rozy Madhan

HR Executive l Talent acquisition

  • Basic Computer skills
  • PC Knowledge & shortcut keys
  • 0 to 1 year experience in any BPO

Work Experience

Special Certifications

  • BSC (Agriculture) Graduate from any recognized University.

Required Skills:

Technical Skills

Competencies and Specific Skills

  • Interpersonal skills
  • Communication skills
  • Convincing tone
  • Adaptability
  • Flexibility
  • Customer orientation
  • Comfortable over calls
  • Decision-Making

Education and Specific Training

Ability to commute/relocate:

  • Mohali, Punjab: Reliably commute or planning to relocate before starting work (required)

Education:

  • Bachelor's (required)

Language:

  • English (preferred)
  • Hindi (preferred)

Speak with the employer
Application Deadline: 27/06/2023

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