Customer Support Representative

7 days ago


Mohali, Punjab, India John Deere Full time

Title:

CUSTOMER SUPPORT REPRESENTATIVE

Primary Location:
Indien (IN) - Punjab - Mohali

Organizational Group:
A&T SM Ag&Turf/R1/R2

Personnel Area:
JD India-Branch

Function:
Customer & Product Support

GJE Job Title:
Customer Support Representative III

Job Grade: 06

Exemption Status:
Exempt

Hiring Manager:
Satvinder S Singh

Title:

CUSTOMER SUPPORT REPRESENTATIVE

Duties:

  • Develops solutions and responds to customers, dealers and/or company personnel concerning inquiries, problems and concerns of a complex level.
  • Effectively documents customer, dealer and/or, company personnel interactions and product/service issues; distributes applicable information and/or interacts with the appropriate company and field personnel for followup as required.
  • Disseminates additional product/service/policy information and/or reports to customers, dealers, and company personnel.
  • Assists in the promotion of John Deere products and services through special program offerings, special mailings, and proactive user contact.
  • Coaches and assists less experienced staff in meeting expected customer service and satisfaction goals.
  • Resolves disputes between customers and dealers/company personnel and explores alternative solutions for resolution.
  • Serves on department teams (as needed) for department projects and initiatives.

Required:

  • Understanding of dealer and Company parts systems and procedures.
  • Knowledge of dealers and other channels.
  • Working knowledge of marketing and channel management.
  • Good interpersonal, negotiation and conflict resolution skills.
  • Successful negotiating and selling skills. Understanding of Customer Support Process.

Desired:

  • Customer support experience with customer interaction regarding products, parts, and services years)
  • Experience working in customer service or related customeroriented environment years)
  • Practical experience with John Deere machinery and equipment. (Less than 1 year)
  • Work experience in a team environment years)

Education:

  • Degree in an Education discipline or equivalent experience.
  • University Degree (4 years or equivalent)
  • Degree in a Business/Management discipline or equivalent experience.
  • University Degree (4 years or equivalent)
  • Degree in an Engineering/Technology discipline or equivalent experience.
  • University Degree (4 years or equivalent)
  • Degree in an Agricultural Sciences discipline or equivalent experience.
  • University Degree (4 years or equivalent)
  • Degree in a Marketing discipline or equivalent experience.
  • University Degree (4 years or equivalent)
This position will be posted till 3rd March 2023.

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