(25/05/2024) Customer Support Executive
2 weeks ago
We are actively seeking dynamic professionals to join our Client Support Process at Finvasia.
This is an excellent opportunity for someone who is looking to make a career in investment finance and exposure to the global financial market.
Key Responsibilities
- Interacting with our potential & existing clients across the globe, about a range of financial products & services that we offer.
- Delivery of exceptional service and handling escalations efficiently through live chat, email, phone calls and multi channel communications with clients.
- Provide effective resolutions to customer queries and concerns. Taking ownership of client queries and using your industry knowledge and experience to overcome challenges and solve problems.
- Organising, scheduling and liaising with different departments in the company to resolve client issues
- Escalate complaints to the appropriate internal teams, to provide resolution to the client on priority.
- Establish longlasting, trusting connections by communicating professionally and empathetically with the clients.
- Preference will be given to candidates with prior experience in customer support roles.
- Demonstrate proficiency in written English, delivering immediate and creative responses.
- Utilise experience in handling chat and email grievances and queries to enhance customer satisfaction.
- A minimum of 13 years of experience
- Since we deal in the global market, working hours can vary based on markets assigned.
- Excellent technical and communication skills
- Familiarity with CRM and lead management software
- Must be a team player with multitasking ability and goal oriented
- Outstanding relationshipbuilding skills
- Active skills to understand and address customer needs.
- Strong communication and written skills in English.
Chat Support, Online Support, Strong Communication
*Immediate joiners are preferred.
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