Senior Premier Service Manager
2 weeks ago
Some careers offer more opportunities than others.
If you're searching for a career that can open new doors for you, consider joining HSBC to explore the countless possibilities. Whether you aspire to climb the corporate ladder or venture into a new and thrilling path, HSBC provides the support, rewards, and opportunities that can propel you forward.
Business Overview:
Division:
With a global reach, Retail Banking and Wealth Management caters to over 50 million customers worldwide, offering a comprehensive suite of financial services to help them manage their finances, safeguard their assets, and shape a secure financial future. This division oversees Retail Banking, Wealth Management, Insurance, and Asset Management, focusing on customer-centric solutions and innovative distribution channels.
Main Responsibilities
While performing generic customer service duties in the Branch Network for Premier customers, the Senior Premier Services Role stands out as a specialized position tailored to the top-tier PPRM/Elite clientele.
Key responsibilities include:
- Assisting Elite RM, PPRM in achieving AOP sales targets.
- Managing the Service Proposition for Premier customers.
- Overseeing all processing related to the Wealth Management System.
- Ensuring audit & compliance during customer request processing.
- Supervising all back-office operations for Premier Clients.
- Contributing to establishing and upholding a high-performance Premier center environment where the team delivers top-notch service in alignment with the Group's Target Operating Model (TOM).
Qualifications & Requirements
Experience:
- Must have over 3 years of experience.
- Possesses extensive and up-to-date knowledge of Banking products, systems, and procedures.
- Demonstrates strong organizational skills and maintains a professional demeanor.
- Shows exceptional business acumen and customer focus, delivering outstanding service.
- Self-motivated with a determination to exceed set goals and targets.
- Establishes strong relationships with team members and collaborates effectively with support group colleagues.
- A minimum of a bachelor's degree is required.
Additional Information
- Successful completion of Anti-Money Laundering and Sanctions training, along with the post-course assessment, is mandatory.
Helpful Reference
Access the Careers Site through the provided link.
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