Senior Premier Service Manager

2 weeks ago


Hyderabad, Telangana, India HSBC Full time

Some careers offer more opportunities than others.

If you're searching for a career that can open new doors for you, consider joining HSBC to explore the countless possibilities. Whether you aspire to climb the corporate ladder or venture into a new and thrilling path, HSBC provides the support, rewards, and opportunities that can propel you forward.

Business Overview:

Division:

With a global reach, Retail Banking and Wealth Management caters to over 50 million customers worldwide, offering a comprehensive suite of financial services to help them manage their finances, safeguard their assets, and shape a secure financial future. This division oversees Retail Banking, Wealth Management, Insurance, and Asset Management, focusing on customer-centric solutions and innovative distribution channels.

Main Responsibilities

While performing generic customer service duties in the Branch Network for Premier customers, the Senior Premier Services Role stands out as a specialized position tailored to the top-tier PPRM/Elite clientele.

Key responsibilities include:

  • Assisting Elite RM, PPRM in achieving AOP sales targets.
  • Managing the Service Proposition for Premier customers.
  • Overseeing all processing related to the Wealth Management System.
  • Ensuring audit & compliance during customer request processing.
  • Supervising all back-office operations for Premier Clients.
  • Contributing to establishing and upholding a high-performance Premier center environment where the team delivers top-notch service in alignment with the Group's Target Operating Model (TOM).

Qualifications & Requirements

Experience:

  • Must have over 3 years of experience.
  • Possesses extensive and up-to-date knowledge of Banking products, systems, and procedures.
  • Demonstrates strong organizational skills and maintains a professional demeanor.
  • Shows exceptional business acumen and customer focus, delivering outstanding service.
  • Self-motivated with a determination to exceed set goals and targets.
  • Establishes strong relationships with team members and collaborates effectively with support group colleagues.
  • A minimum of a bachelor's degree is required.

Additional Information

  • Successful completion of Anti-Money Laundering and Sanctions training, along with the post-course assessment, is mandatory.

Helpful Reference

Access the Careers Site through the provided link.


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