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Gsa - F & B

3 months ago

Bengaluru, Karnataka, India AccorHotel Full time
Company Description


Grand Mercure Bengaluru at Gopalan Mall managed by Accor is located near the heart of Bengaluru with close proximity to major techparks and key commercial & residential bubbles 212 Modern & Lavish rooms including 29 one and two bedroom suites with private terrace 10 elegant meeting spaces including a quaint alfresco and open terrace that can cater from guests.

Features an all-day dining restaurant, cafe & alfresco, a fitness
centre, spa, swimming pool, an entertainment zone, library
lounge, art gallery and business centre

Job Description:

Prime Function:

  • Ensure to provide proficient and professional Food & Beverage service to the guests by meeting and also exceeding their expectations.
  • Welcome the guests by greeting them as per the standards.
  • Any matter which may affect the interests of
    Grand Mercure Bengaluru at Gopalan Mall should be brought to the attention of the Management.

People Management

  • Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
  • Ensure to attend to guest complaints, requests or inquiries regarding the food and services.
  • Establish and maintain seamless coordination & cooperation with all departments of
    Grand Mercure Bengaluru at Gopalan Mall to ensure maximum cooperation, productivity, morale and guest service.

Financial Management

  • Identify optimal, cost effective use of the resources and educate the team on the same.

Operational Management

  • Responsible for set up of all operating equipments and ensure to inspect linen, and condiments before the service.
  • Ensure to be familiar with all dishes on the menu.
  • Ensure clearance of all soiled chinaware, glassware, silverware from the guest table and reset the table for the next arrival
  • In the absence of the Food & Beverage
    Team Leader ensure to take guest orders, advice guests on specials menu options.

Qualifications:

Hotel Management Graduates/ Diploma or Equivalent

Additional Information

Minimum of 0-1 years of Experience or Freshers