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Client Relationship Executive

3 months ago

Bengaluru, Karnataka, India EduKyu Pvt Ltd Full time

Vision:
Contribution to changing trend of Education in India Job

Title:
Customer Service Executive

Job Type:
Full time Experience: 0-3 YEARS

Job Location:

NOIDA

Industry Type:
Ed-tech

Job Responsibility:

  • Setting up the account for customers. Identifying and assessing a customer's needs to ensure they are satisfied.
  • Lead and manage team agents, communicate customer needs to stakeholders and understand exactly how customer use your product and service.
  • Keeping detailed records of customer interactions and being in charge of customer account details.
  • Following your company's communication procedures and policiesUtilizing technology to handle a high volume of calls.
  • Oversee and coordinate telecommunications activities.
  • Evaluate systems performance level and improve capabilities as needed.
  • Monitor and test APPLICATION systems and FUNCTIONALITY and troubleshoot problems.

We are looking for People with:

  • The ability to priorities and multitask, with excellent time management skills.
  • Strong interpersonal skills including active listening.
  • The capacity to remain calm under intense pressure being patient and attentive.
  • Excellent organizational skills.
  • Good team working skills.
  • Familiarity with CRM systems and practices.
  • Wellpresented, tactful, and polite.
  • Excellent interpersonal and communication skill

Education:

  • Bachelor Degree (BBA)
  • Master's in Business Management

Salary:
Up to ₹23,000.00 per month

Schedule:

  • Day shift

Ability to commute/relocate:

  • Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

Experience:

- total work: 1 year (required)

  • Customer service: 1 year (required)

Language:

  • English (required)

Speak with the employer