International Customer Support Executive Voice

1 week ago


Chennai, Tamil Nadu, India Vendasta Full time

Job description

This role will have rotational week offs and night shift 7.30 PM to 4.30 AM IST to support Canadian business hours and will be an in-office role. Cab service will be provided.

The impact you'll have

  • Provide exceptional customer service and training to Vendasta's Partners
  • Utilize ticketing systems, such as Zendesk, to manage interactions with customers
  • Be diligent in finding answers and keeping clients updated on bugs and other inquiries
  • Be the expert in Vendasta's offerings—providing information, strategies, uses, and more to Partners
  • Maintain product knowledge and awareness of developments to brief Partners about releases and updates as necessary
  • Coordinate and pass along feedback from Partners to product development
  • Work with the Support onDemand team to develop plans and initiatives to drive Partner success and platform adoption
  • Perform troubleshooting of Vendasta products and services as necessary
  • Control traffic for Partners, ensuring all issues are passed off and dealt with accordingly

The value you'll bring

  • 2+ years experience in International customer service/account management
  • Experience in customer support (considered an asset)
  • Superior written and verbal communication skills
  • A team player attitude
  • Ability to deal effectively with others in antagonistic situations, using appropriate interpersonal styles and methods to reduce tension or conflict
  • Organized and attentive to detail
  • Ability to read between the lines know how to answer the questions not being asked and identify opportunities
  • Actionoriented with strong organizational, analytical, and problemsolving skills


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