international voice process executive
1 week ago
Job Description Job brief We are looking for an International Voice Process Executive that will be the liaison between our company and its current and potential customers.
The successful candidate will be able to accept ownership for effectively solving Customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Responsibilities Manage large amounts of inbound and outbound calls in a timely mannerFollow communication scripts when handling different topics
Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets
Requirements Preferring Freshers with excellent communication skills in English or proven experience in a customer support
Strong phone and verbal communication skills along with active listening
Familiarity with CRM systems and practices
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
Educational Qualification: 12th/Diploma/Any Graduate
US Shift timings
Apply Here
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