ServiceNow Engineer

2 weeks ago

Bengaluru, Karnataka, India LOGIC PLANET IT SERVICES Full time

About the Role:

We are seeking a highly skilled ServiceNow Test Automation Engineer to join our growing team.

You will play a pivotal role in ensuring the quality and functionality of our ServiceNow instance through a combination of manual and automated testing practices.

This role requires a minimum of 5 years of experience as a ServiceNow tester, along with strong Java programming skills and expertise in ServiceNow's Automated Test Framework (ATF).

Experience with Agile methodologies is also Design, develop, and execute test plans for ServiceNow customizations, workflows, and functionalities

- Utilize ServiceNow ATF to automate test cases and regression suites

- Write clean, maintainable, and efficient Java code for test automation scripts

- Perform manual functional testing to identify and report defects

- Collaborate with developers, business analysts, and other stakeholders throughout the testing lifecycle

- Participate in sprint planning and backlog refinement meetings (Agile environment)

- Stay up-to-date on the latest ServiceNow features and best Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)

- Minimum 5 years of experience as a ServiceNow tester

- Strong understanding of ServiceNow functionalities and modules

- Hands-on experience with ServiceNow ATF and Java programming

- Experience with manual and automated testing methodologies

- Experience with Agile development methodologies (preferred)

- Excellent analytical and problem-solving skills

- Strong communication and collaboration Manage the ServiceNow instance configuration and customization according to business requirements.

Develop and maintain workflows and automations to streamline service delivery processes.

Troubleshoot and resolve incidents reported through ServiceNow ticketing system.

Create and maintain knowledge base articles for end-user self-service.

Generate reports and analyze data to identify trends and improvement opportunities.

Collaborate with IT teams and business stakeholders to ensure effective utilization of ServiceNow.

Stay up-to-date on the latest ServiceNow features and best practices.

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