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Technical Support Chemist

3 months ago

Delhi, Delhi, India Institech Inc. Full time

Job DescriptionThe Technical Support Chemist is responsible for performing on site installations and training of instrumentation at customer sites and following up with customers after installation to troubleshoot and resolve issues over the phone or via email.

Additional duties include researching possible products to recommend and sell to customers.

The ideal candidate is a strong researcher, detail oriented in maintaining records, and familiar with lab maintenance and cleaning.

The incumbent is responsible for scheduling customer trainings and making their own travel arrangements.

Most travel is mostly week days and in the US.

Must be able to obtain a passport and must hold a valid and insurable driver license.

Responsibilities of the Technical Support Chemist include :
On-site & virtual installations and trainings at laboratories around the US

Telephone and email troubleshooting for customers

Assist in development of methods

Instrument and software testing

Create customer describing procedures for efficient and effective use of instrumentation

Special projects related to customer needs

Advise customers on instrumentation and methods

Perform diagnostics on in-house instruments

Instrument maintenance

Assist technical sales with Instrument/software demonstrations

Assist with sales and marketing strategies

Attend conferences, exhibitions and demonstrations as required

RequirementsRequirements of the

Technical Support Chemist:
Bachelor's degree or higher in Chemistry or closely related field

Ideally have experience in water/wastewater laboratory

Good analytical chemistry laboratory skills

Ideally familiar with analyses techniques such as BOD, COD, Metals, Inorganic nutrient analysis

Ideally have worked with discrete, flow analyzers (FIA, SFA) and/or BOD robotics

Excellent communication skills

Ability to work in a fast-paced environment as a part of a team to accomplish common goals

Ability to travel up to 50% of time (available for overnight weeknight travel, up to 3-4 nights per week).

Majority of travel is within the US.

Benefits Health, Dental, Holiday, Vacation, 401K with matchRequirementsKnowledge of chemistry and lab