![Havas Media India Pvt Ltd](https://media.trabajo.org/img/noimg.jpg)
Global Adoption Executive
2 weeks ago
Job Description
Role & Responsibilities
- Enhance user adoption of tools through building strong relationships (offering support, gathering feedback, providing training, etc.)
- Manage user Service Desks (enhance support processes, address tickets, assist users).
- Develop and monitor dashboards to track user adoption KPIs.
- Train Local Admins and Super Users as Subject Matter Experts.
- Develop user-friendly guides.
- Create or update tools documentation to integrate new features.
- Contribute to building training programs.
- Assist in implementing and monitoring change and support plans.
- Conduct user training sessions in collaboration with product owners.
- Ensure stakeholders adhere to user support principles and strategies.
Requirements
- Master's degree in project management or equivalent.
- Experience in supporting digital transformation projects; knowledge of media agency operations is a plus.
Key Skills
- Proficiency in ticketing management tools like JIRA and Zendesk.
- Advanced knowledge of MS Office.
- Basic understanding of AI.
- Quick learner, organized, and a team player.
- Ability to simplify complex concepts.
- Excellent written and verbal communication.
- Strong analytical and synthesis skills.
- Data savvy.
Contract Type: Permanent
At our organization, Havas, we are dedicated to providing equal opportunities to all candidates and do not tolerate any form of discrimination. We are an inclusive employer welcoming applications regardless of age, gender, race, ethnicity, disability, or any irrelevant factors affecting job performance.
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