Adopt Billing Specialist

1 week ago

Bengaluru, Karnataka, India Diversified Full time

JOB SUMMARY
The Adopt Billing Specialist will manage all Adopt Services Billing. Adopt Service currently has 72 Agreements in the ConnectWise that consist of over 200 headcount.

This person will maintain a master data list of change management issues (when employees onboard and exit), rectifying client billing, researching, investigating billing issues as required.

This role will partner closely with the Service Sales Team and Adopt Delivery manager to obtain reports that tracks activity of expenses, and overtime.

This activity includes monthly creation of additions in ConnectWise to prepare invoices for client delivery. This role coordinates the investigation of invoicing issues, resolving invoice rejections, required credit memos, and other actions as required.


The position will require a strong customer service acumen through the timely resolution of disputed invoices to achieve the goals of the organization.


MAJOR RESPONSIBILITIES

  • Develop and maintain Adopt resource listing for all Adopt agreements which includes accurate Adopt resource start and stop dates as they align to invoicing.
  • Working with Adopt Management team to validate monthly additions for overtime and expenses.
  • Communicate Adopt issues to the CSA team, Renewal Specialist, Adopt Managers and Client Success Managers as they arise regarding new client engagements and offboarding as it relates invoicing timing and the required corrective action to bring it to resolution.
  • Ensures all agreements are invoiced with accurate data and completed in a timely manner.
  • Keep track of invoice rejections and submit corrective action invoices as necessary.
  • Gain strong knowledge of special handling and portal customers and processes to ensure accuracy when billing.
  • Partner with the Collections team turn over payment disputes regarding purchase orders and delayed payments.
  • Regular reporting to Finance Ops leadership regarding any escalation issues stopping the Adopt invoicing from being executed in a timely manner.
  • Other Finance Operation invoicing duties as needed. I.E. Annual audit back up documents.
KNOWLEDGE / SKILL REQUIREMENTS

  • Attention to detail, organization, speed and accuracy
  • Strong interpersonal, written, and oral communication skills
  • Knowledge of ConnectWise, huge plus
  • Understanding of basic administrative procedures
  • Ability to work effectively as a collaborator
  • Ability to operate a computer, use Microsoft Office
  • Intermediate Excel knowledge
  • Ability to read and interpret documents
  • Ability to solve practical problems and deal with a variety of concrete variables
  • Ability to interpret a variety of instructions furnished in written or oral form
  • Ability to handle multiple demands and meet deadlines
  • Ability to organize tasks and time to ensure timely completion of all assignments
  • Ability to work closely with the AR, Contract Admin, and associated teams and also independently
  • Ability to assess when escalation of an issue is required. I.E. Escalation to Manager and / or Director for guidance and direction.
EDUCATION / WORK EXPERIENCE

Education/Certification/License Requirements

  • Associates degree, preferably in Accounting/Business or related field
Working Experience

  • 3+ years' experience in client billing/invoicing
Shift Timing: 2pm to 11pm IST

Location:
Hebbal, Bangalore

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