Billing Supervisor

1 week ago

Bengaluru, Karnataka, India VMware Full time
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Job Description:

Roles and Responsibilities

  • Supervise and manage a team of billing specialists, providing guidance and support to ensure the accuracy and efficiency of billing processes.
  • Oversee the timely and accurate generation of invoices for clients, ensuring that all billing information is correct and in compliance with company policies and procedures.
  • Review and analyze billing data and reports to identify any discrepancies or errors, taking appropriate actions to resolve them.
  • Collaborate with other departments, such as finance and customer service, to ensure that billing processes are aligned with overall business objectives and customer satisfaction goals.
  • Develop and implement billing strategies and best practices to optimize efficiency and improve the accuracy of billing processes.
  • Work on user story requirements for billing team for process automation initiatives along with testing and implementation efforts
  • Monitor and maintain client accounts, ensuring that all billing records are up to date and accurately reflect the services provided.
  • Address and resolve client inquiries and disputes regarding billing issues, providing excellent customer service, and maintaining positive relationships.
  • Prepare and present regular reports to management on billing activities, financial performance, and any issues or opportunities for improvement.
  • Work with internal and external auditors as needed.

Requirements:

  • Strong leadership and management skills, with the ability to motivate and inspire a team.
  • Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and meet deadlines.
  • Exceptional analytical and problemsolving skills, with the ability to identify and resolve billing discrepancies and issues.
  • Excellent communication and interpersonal skills, with the ability to effectively collaborate with internal teams and build strong relationships with clients.
  • Proficient in using billing software and systems, with the ability to quickly learn and adapt to new technologies.
  • Strong knowledge of billing procedures and best practices, with a solid understanding of financial principles.
  • Ability to work independently and make decisions in a fastpaced and dynamic environment.
  • Excellent customer service skills, with the ability to address client inquiries and resolve issues in a timely and professional manner.
  • Strong computer skills, including proficiency in Microsoft Office Suite, particularly Excel and Word.
  • Ability to maintain confidentiality and handle sensitive financial information with integrity.

Qualification:

  • Bachelor's degree in finance, accounting, or a related field
  • Minimum 35 years of experience in supervisory role.
  • Oracle experience and ecommerce experience preferred.
  • Professional certification, such as Certified Billing and Coding Specialist (CBCS), is preferred but not required.
Broadcom is an equal opportunity employer.

Broadcom is firmly committed to providing equal employment opportunity for all employees and applicants without regard to race, color, sex, gender, gender identity, gender expression, sexual orientation, religious creed, national origin, age, physical disability, mental disability, medical condition, pregnancy, genetic information, ancestry, marital status, military or veteran status, union membership, political affiliation, or other bases protected by applicable federal, state, or local law.

Broadcom will not discharge or in any other manner discriminate against any employee or applicant because they have inquired about, discussed, or disclosed their own compensation or the compensation of another employee or applicant.

Broadcom will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.

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