Supervisor

1 week ago


Bengaluru, Karnataka, India Greenway Health Full time

Job Description:

Job Title

Supervisor

Date

July 2022

Reports To

Manager, Revenue Services

FLSA
Exempt

Professionals

Organization:

GRS

Job Summary:


The Supervisor position is responsible for managing the Accounts Receivable (A/R) of their assigned clients, partnering with their clients daily to resolve issues and to provide supervision of their assigned team of specialists; generally supports a single platform and specialty.


Essential Duties & Responsibilities:

  • Monitor A/R for all assigned RCM clients, which includes, but is not limited to, identifying areas for improvement applicable to the client, RCM platform, and outsource vendor; implement corrective action plans to address any areas of concern with client's A/R
  • Monitor and own accountability for clean claim ratios, support services work lists and open payment batches, and timely filing and inhabited work lists
  • Assist specialists with working a client's account as needed, including but not limited to denials, rejections, claim files issues, and review codes
  • Log all client issues encountered in internal tracking system, including enhancement requests, bugs, errors, and inquiries
  • Provide support and supervision for assigned team including, but not limited to, monitoring performance, productivity, and attendance. Conduct performance counseling and disciplinary actions as needed; assist with staff development, including ongoing mentoring and training
  • Manage client expectations and provide training on best practice workflow and exceptions
  • Manage the patient collection process, produce the monthly reports, and perform month end process/reports for designated
clients

  • Assist, train, and consult with other departments as needed
  • Manage system rights administration and security access
  • Provide automation and prevention measures and ideas
  • Keep current on payment and coding trends and payer requirements
  • Make management aware of any client issues or problems
  • Pursue continuing education of applicable software and hardware. Maintain proficiency with all RCM software platforms in order to assist team and maintain/update system tables

Experience:

Education:

  • Bachelor's degree

Minimum Qualifications:

  • Must have excellent verbal and written communication skills with a focus on listening to effectively guide the client
  • Minimum one year of current medical billing experience or equivalent combination of education, training, and healthcare experience.
  • Minimum two year of experience managing a team of 10+ employees.
  • Experience using medical billing software required.
  • Basic arithmetic skills required
  • Quality control auditing and analysis experience preferred

Skills/Knowledge:

  • Strong analytical skills; ability to conduct research, creatively solve problems, and deal with ambiguity
  • Excellent coaching and mentoring skills required to manage entry level talent
  • Able to read, analyze and interpret complex documents
  • Independent, logical, strategic thinker with high focus and attention to detail
  • Solid computer skills including Microsoft Outlook, Word, and Excel
  • Able to manage variety of tasks concurrently.
  • Able to motivate, encourage, and lead team effectively.
  • Excellent interpersonal skills and able to work with a variety of personality types.
  • Strong customer services skills and high level of professionalism
  • Effective written and verbal communication and presentation style
  • Proficient computer skills including Microsoft Outlook, Word, and Excel
Excellent organizational skills; ability to multitask, set priorities, and meet deadlines

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