Client Success Specialist

1 week ago

India Boomering Inc Full time
Job Description

Position Title:
Client Success Consultant

Work Set-up: Work On-Site

Schedule: 04:00 AM – 1:00 PM PHT

Salary:
Php 40, ,000.00

Sign-on Bonus: TBC

Our client is a leading provider of cloud-based software solutions for managing property and facilities.

With a focus on innovation and technology-driven solutions, they offer a comprehensive suite of software modules designed to streamline property management, asset maintenance, and facilities operations.

From real-time monitoring and predictive maintenance to financial management and customer engagement, they empower property owners, managers, and service providers to optimize efficiency, enhance service delivery, and drive value across their portfolios.

With a global presence and a commitment to innovation, the client is revolutionizing the way properties and facilities are managed in today's dynamic and interconnected world.


JOB DESCRIPTION FOR A CLIENT SUCCESS CONSULTANT
Your Responsibilities as a Client Success Consultant would be:

  • Undertake activities as directed by the Global Support Manager
  • Phone, email and online user support
  • Ensure customer satisfaction through follow‐up, responsiveness, and quality communication
  • Serve as a software subject matter expert to assist customer with implementation and configuration activities
  • Document technical issues, resolutions and sharing information across the team
  • Conduct user training
  • Assist with data upload and customer implementation as required
  • Maintain a high customer satisfaction rating with our customers
  • Achieving mutually agreed key performance indicators as specified from time to time (e.g. specified support response times, customer implementations and account management).
  • Attending all staff meetings, training and other functions as directed by the Chief Executive Officer or Head of Customer Success
  • Follow the instructions and directions of corporate staff such as HR, Accounts and Management regarding company policies and procedures

Qualifications as a Client Success Consultant:

  • Graduate of Bachelor's Degree in Business or equivalent
  • Minimum of 2-3 years of work experience as an Operations Assistant or other similar administrative support experience is strongly preferred.
  • Comprehensive knowledge of accounting procedures and principles.
  • Minimum of 12 months working in a 'Customer Facing' role
  • Previous experience in supporting accounting or property management software (Strata management or Facilities Management experience will be held in high regard)
  • Ability to read and understand Financial Reports
  • Can understand and can provide professional, friendly, and polite customer service through a number of channels
  • Proven 'Time Management' skills and ability to prioritise workload
  • Proven problem solving and critical thinking skills
  • Strong ability to learn things quickly, especially new software and technologies
  • High level of accuracy and efficiency
  • Exceptional verbal and written communication skills.
  • 12 months of working in a helpdesk or an application support environment is advantageous but not mandatory
  • Exceptional communication and written skills.
  • Extensive knowledge of principles and practices of office administration.
  • Organizational skills with an ability to think proactively, multitask and prioritize daily workload.
  • Exceptional conceptual thinking, resourcefulness, diligence, attention to detail and creative problem-solving skills.
  • Ability to work with limited supervision.
  • Adept at meeting deadlines in a fast-paced quickly changing environment.
Your love for Boomering will jump-start with these meaningful engagement activities and perks.

Using the concepts and tools of EOS (Entrepreneurial Operating System), Boomering provides a fun, rewarding and stimulating environment where work-like balance meets a commitment to foster growth.

Genuinely caring Leadership Team
Competitive salary package
Company-provided full set-up for desktop/laptop with a back-up internet
HMO on the first day of hire
15 Vacation Leaves and 5 Sick Leaves
Annual Performance Reviews
Unlimited Employee Referral Incentives
Employee Loan Facilities
Social Clubs and Interest Workshops
Company events where you get a chance to win amazing prizes and be rewarded for your outstanding performance.

Statutory Benefits:
Maternity, Paternity and Solo Parent Leaves, Magna Carta for Women, Retirement Benefits, OT, and Premium Pays

About Boomering:
Boomering is an ISO-certified, leading BPO company in Clark Freeport Zone, Pampanga.
Our mission to Enrich Client and Staff Lives through Simple and Smart Offshoring Solutions and our S.T.E.P. Core Values (Service, Transparency, Excellence and Partnership) are the framers of our continuing success.
Providing equal opportunities and collaborative culture of excellence, Boomering is not just your average BPO. We are here to make a difference.

Future-proof your career and pursue your passion with Boomering We want career thrill-seekers who are committed to growth as much as we are.


Website:
www.

Career Portal:
and LinkedIn: Boomering Inc.; Boomering Careers

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