Country Support Rep

2 weeks ago

Bengaluru, Karnataka, India Cisco Systems Full time

What You'll Do


The Country Support(CS) team provides remote and onsite shared services support to HR(P&C) stakeholders and employees across more than 100countries globally.

Our focus includes most of all events throughout employee's lifecycle at Cisco, such like new employee onboarding and exit enablement, internal employee engagement initiatives, personnel file management, and compliance administration across all Cisco entities.

The Cc Representative collaborates with other P&C teams to ensure a seamless and positive employee experience across all service offerings.


  • Ensure employee data and required documentation are gathered and compiled, ensure the ultimate experience is delivered.
  • Provide an exceptional experience by administering (directly or indirectly) the entire benefits lifecycle for an employee (i.e. medical/life insurance, pension, Flex allowance, meal vouchers, etc.)
  • Managing time tracking and absence processes as well as tool in line with local legal requirements, providing an exceptional experience for employees.
  • Maintain and partner locally with in country vendors to ensure employees and leaders are receiving the proper support.
  • Ensure all HR mandatory compliance requirements in place satisfying local legislation under the guidance of policy owners to minimize risk to Cisco, liaising with accountable stakeholders.
  • Ensure new Local or Regional Guideline/Policy or Procedure are introduced, reviewed, updated and communicated to Leaders & teams, liaising with accountable stakeholders.
  • Implement & support global programs, initiatives & events locally providing incountry expertise to ensure the best approach and employee experience, under guidance from relevant partners.

Who You'll Work With


Country Support team is a fun, dynamic virtual team located at critical Cisco sites and firmly integrated and aligned with key partners in People and Communities other teams including People Support, Hire and Engage, Mobility, Payroll, WPR and etc.


Who You Are

Why Cisco
At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.


  • We connect everything people, process, data and things and we use those connections to change our world for the better.


 We innovate everywhere
  • From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more from Smart Cities to your everyday devices.


 We benefit everyone
  • We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.
Colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Be you, with us #WeAreCisco

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction.

U.S.

employees have
access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday.

Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO.

We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.


Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components.

For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%.

Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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