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Content Management Analyst
2 weeks ago
JOB DESCRIPTION
Job Identification
Function:
Enterprise Data Managment
Department:
Master Data Management
Location:
Pune
Business Unit:
TAA Global Operations
Date:
March 13, 2024
BASIC FUNCTIONS
This position is responsible for assuring the accuracy, integrity and timeliness of one or more critical master data objects on select WK TAA systems. Critical master data encompasses business name, address, contact details, corporate hierarchy, order placers, entity linkage, segment, product and pricing. As a "content expert", a colleague in this position is accountable for associated daily operational processes and functions. This involves the ability to effectively communicate the related implications of the various options on multiple integrated systems, interfaces, and processes. This position may participate on cross-functional teams.
Essential Duties and responsibilities
Review and resolve the match and merge queue for the consolidated customer record Review and resolve the match and relate queue for linking customer records to entity records Identify and correct data quality issues for incoming customer records Manage relationship and legal hierarchies to support downstream BI and analytics Resolve data conflicts from source systems escalating issues when needed Work with GBS to implement new business rules in MDM Basic working knowledge of key TAA systems (Salesforce, SAP, MDC, eStore) Acts as primary liaison with other master data teams for issues relating to the impacts of master data integrity Maintains, communicates and enforces policies and procedures documents for relevant master data processes and functions Acts as process expert for the critical master data area of responsibility Maintains confidentiality of privileged information stored on enterprise computing systems.Identifies opportunities and actively participates in process improvement initiatives. Researches and makes recommendations on best practices in data management to enhance the quality and efficiency of the MDM system Creates and schedules training based upon the review of data to enhance efficiency. Participates in training of finance, order management, product operations and other relevant roles within the organization that creates customer, vendor and product data Develops Master Data Management/Data Governance documentation to include procedures, process charts, etc. and keep them updated Assists with performing data gathering, root cause analysis and performance trending in order to develop appropriate changes
Other Duties
Performs other duties as requested by Supervisor.
Job Qualifications
Education
Minimum: Bachelor's Degree preferred in related field OR, equivalent.
Experience
Minimum Experience:
1-3 years of related experience, OR equivalent. Excellent communication skills (verbal and written) and interpersonal skills to effectively interface with various functional groups within the organization Ability to work under pressure and use good judgment Strong work-organizational skills with attention to detail and demonstrated abilities to prioritize workload and work independently Strong analytical skills Strong results focus and goal achievement skills Detail oriented with strong analytical, time management and problem solving skills. Ability to work well in a team. Preferred Experience:
•1 to 2+ years of relevant experience with MDM tools and process; preferably Informatica
Tools:
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Master Data Management softwareOther Knowledge, Skills, Abilities or Certifications:
Preferred:
Proficiency with online databases is preferred.TraVEl requirements
Less than 15%Physical Demands
Normal office requirements.The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They are not intended to be an exhaustive list of all duties and responsibilities and requirements.
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