Intern - SRE

2 weeks ago

Bengaluru, Karnataka, India LeadSquared Full time
Intern - Site Reliability Engineer

Location:
Bangalore

About LeadSquared:
One of the fastest growing SaaS companies in the CRM space, LeadSquared empowers organizations with the power of automation.

More than 1700 customers with 2 lakhs+ users across the globe utilize the LeadSquared platform to automate their sales and marketing processes and run high velocity sales at scale.

We are backed by prominent investors such as Stakeboat Capital, and Gaja Capital to name a few.

We are expanding rapidly and our 1300+ strong and still growing workforce is spread across India, the U.S, Middle East, ASEAN, ANZ, and South Africa.


  • Among Top 50 fastest growing tech companies in India as per Deloitte Fast 50 programs
  • Frost and Sullivan's 2019 Marketing Automation Company of the Year award
  • Among Top 100 fastest growing companies in FT 1000: High-Growth Companies Asia-Pacific
  • Listed as Top Rates Product on G2Crowd, GetApp and Trust Radius

The Role:
LeadSquared platform and product suite is 100% on the cloud and currently all on AWS.

The product suite comprises a large number of applications, services, and APIs built on various open-source and AWS native tech stacks and deployed across multiple AWS accounts.

The role involves leading the mission-critical responsibility of ensuring that all our online services are available, reliable, performant, and running at optimal costs.

We firmly believe in a code and automation-driven approach to Site Reliability.

Key Responsibilities:

  • SRE engineers are responsible for monitoring the availability and performance of our production environment with improved efficiency and reliability of our SaaS services with optimal capacity planning of our cloud infrastructure which is 100% hosted on AWS.
  • They are also responsible for incident management including emergency responses and making necessary changes to ensure issues are mitigated on time and with quality.
  • Track incidents and ensures the root cause analysis is done on all issues with preventive actions being executed and well documented.

The team works closely with DevOps, InfoSec & Engineering teams to improve the performance, reliability, and operability of various applications and services.


  • They also get to work with best-in-class tools like NewRelic, Grafana, Loggly, PagerDuty, Site24x7, FreshService, Kibana, AKAMAI etc along with AWS services like RDS, ESS, ECS, EC2, VPCs, Redis, Lambda, etc.
  • Improve Observability along with Monitoring.
  • Work with customers to address their concerns on infrastructure availability, performance, and security.

Key Requirements:

  • Degree in Computer Science or related field.
  • Good understanding of observability AWS cloud services – EC2, RDS, Elasticsearch, Redis, SQS, API Gateway, Lambda, etc and monitoring tools.
  • Ability to monitor multi-tenant SaaS environment including web applications, database services, APIs, and backend jobs setup.
  • Handle live production incidents, debug/troubleshoot application, and infrastructure issues, and follow and implement SRE best practices.
  • Gather and analyse performance metrics from OS and applications.
  • Very disciplined with exceptional documentation skills and strong interpersonal communication skills (including listening, speaking, and writing).
  • A proactive approach to spotting problems, areas for improvement, and performance bottlenecks.
  • Ability to create & work well in a diverse, team-focused environment with other DevOps and engineering teams.
  • Function well in a fast-paced, rapidly changing environment.
  • Ability to program in one or more languages like Python and certification in AWS/ITIL is a plus .
Why Should You Apply?

  • Fast-paced environment
  • Accelerated Growth & Rewards
  • Easily approachable management
  • Work with the best minds and industry leaders
  • Flexible work timings

Note:
This job will mostly include working on already made codes. Please dont apply if you want to be a Developer

Interested?

If this role sounds like you, then apply with us You have plenty of room for growth at LeadSquared.

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