Service Now Administrator

1 week ago


Electronic City Phase I, Karnataka, India Ashirvad Pipes Full time

ROLE DESCRIPTION
Job title

Servicenow Administrator

Reports to:
ServiceNow Product Owner

Scope of the role:
Global - localization: India

Number of direct reports:
Individual Contributor

Number of indirect reports:
Job Purpose

In charge of the daily administration of the tool to secure its steady performance. In charge of

  • The BAU activities
  • Versioning of the tool
  • Implementation of the functional sprints
Required Experience and Knowledge

  • 35 years minimum in an Administrator role of a Servicenow platform
  • Strong understanding of Servicenow architecture
  • Certification on Servicenow administration functions
  • Strong expertise of Agile
  • Strong experience of the ITIL framework (ITIL 4 minimum)
  • Sound understanding of the overall company infrastructure
Functional competencies

  • Strong understanding of ITIL & ITSM
  • Strong capacity to manage a stateoftheart BAU of the platform, prepare platform upgrade
  • Work closely with Product Owner to deploy roadmap sprints and inform Product Owner on platform capacity
Key responsibilities

Throughout all program stages

  • Manage the endtoend BAU of the platform
  • Daily routines
  • Create Service Requests
  • Create users, access right
  • Set a technical product roadmap to provide strong visibility to all stakeholders on the product life cycle
  • Provide visibility on versioning
  • Provide technical guidance to Product Owner on tool possibility
  • Implement / help managing the CMDB
  • Create if needed processes to collect CMDB information
  • Ensure tool security is in place
  • Access
  • API management
  • Implement processes in the tool
  • Help on building global ITSM processes
  • Incident, Problem, Change, Service Request
  • Ensure the tool is in a thorough alignment with ITIL 4 framework
  • Manage
  • BAU Platform t budget
  • Licences management
  • Ensure Support Organisation is in place to have a steady state environment
  • Ensure all infrastructure & security aspects are under control

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