Operations Sr Team Leader

JobDescription

Rolepurpose

The primary objective of the Teamleader is to lead a customer focused team committed to theprovision of a highquality service achieving SLAs. Having strongknowledge on transfer agency/registration and capital marketproducts. Provide Leadership support in meeting Teams andOrganisational objectives. Manage departmental projects and buildworking environment more flexible for the team. Representingdepartment for various responsibility withinorganization.

KeyAccountabilities and mainresponsibilities

StrategicFocus

This role will include thefunctions like Share Dealing Share Plans Service TransferAgency/Registrations Settlements and Reconciliations. The incumbentneeds to understand the laws of the region supported and performday to day work in accordance to procedure set for anactivity.

Provide clear direction goals andoptimizing resource allocation for processes /projects

Assist the team to identify andeliminate roadblocks by partnering with global teams and technologyteams.

Provides coaching and training toteam members as appropriate and according to the specific needs ofthe individual and the group.

Hold sessions with the team tocommunicate any changes issues procedureschanges

Create a team culture where staffare customer focused and understand customerneeds

Assist manager in achievingtargets including headcount and all variable operating costs withinagreed budget for team

Encourage an environment oftransparency and need based information sharing within the team byimplementing regular team meetings and communicationprocesses

. Manage the performance of teammembers by coaching providing regular & constructive feedbackon performance and completing performance management processeswithin agreed timeframes

Assist other teams across thebusiness as required

Provide career counselling anddevelopment opportunities for team members by discussing theircareer goals and current training needs and supporting learningthrough personal development plans andtraining

Assist manager in achievingtargets including headcount and all variable operating costs withinagreed budget for team

Excellent interpersonal skillsability to network and earn confidence of diverse client personnelmanagement of company based operationsteam

Ability to work under pressurehandle multiple priorities and work as part of theteam

Take leadership role inindependently managing back officeoperations

Client Management establish selfas a valued partner and work closely to achieve goalsdefined

Help knowledge managementendeavor by sharing process knowledge and best practices within theteams

Lead various quality initiativesacross processes managed

Responsible for Businesscontinuity transformation and variousaudits.

OperationalManagement

Conducting investigations oncounterparties for any adverse information reputational risk issuesinappropriate practices or behavior on the part of thecounterparty

Conducting risk assessments andapplying risk categories to newcounterparties.

Ensure timely update of KOP andsign off completed.

Direct interaction with thedifferent teams within theorganisation.

Responsible for overseeing allactivities within a team.

Responsible for deciding how toapproach tasks and develop a plan to accomplishthem.

Responsible for distributinginformation to team members andstakeholders.

Responsible for keeping track ofand structuring various tasks employees anddocuments.

Responsible for determining thegoals that members will worktoward.

Taking responsibility inpreparing the monthly performance review deck for the departmentand presenting the same.

Have worked on continuousimprovement projects in previous experience and should be able todeliver the cost efficiency save to theorganisation.

PeopleLeadership

Handling a team of 1015people.

Taking initiatives in drivingdepartment level activities by working with HR/ L&D and othersupport function and shouldering responsibility of themanager.

Ensuring the team achieves agreedKPI & SLA.

Conducting knowledge sharingsession on the corporate action for the department as well for theorganisation

Conducting 11 half yearly &yearly appraisal and promoting the righttalent.

Preparing the growth path for theteam and self.

Prepare documentation processtransactions and perform other tasks related to control andreconciliation.

Monitor and process pending itemscorrecting discrepancies.

Launch investigations provideinformation and composecorrespondence.

Increase efficiencies byutilizing technology.

Understand risks and apply thisknowledge to risk metrics.

Effective backup for the Managerand Escalation point ofcontact.

Governance &Risk

Prepare data for monthly reportsfor clients and internalstakeholders

Regularly review workpractices/procedures to identify opportunities to improve qualityand/or productivity

Manage escalations and seek toresolve them to the satisfaction of the customer andclient

Monitor the work of team membersto ensure that the team is compliant with legal regulatory policyand business requirements

Competencies

LEADING THEBUSINESS

o AppliesExpertise

o Analyses &Interprets

o ContinuouslyImproves

o DeliversResults

LEADINGOTHERS

oCollaborates

o Communicateseffectively

o LEADINGSELF

oCourage

o Resilience o InstilsTrust

o LearningAgility

Experience &PersonalAttributes

Excellent presentation andcommunication skills (written andverbal)

Strong capital marketregistration/transfer agency & reconciliation knowledge is amust.

Excellent problemsolving skillsboth independently and supportingothers

Excellent/advanced knowledge ofExcel with VBA experience being a plus; should be familiar with MSWord & Office tools

Excellent time management skillsdemonstrating flexibility and the ability to manage and plan tomeet deadlines

Open for changes; understandstatus quo and challenge todays setup with proposals on how to doit better

Adaptive flexible style with theability to work in a dynamic fastpacedenvironment

The Role need to support APAC orEMEA shift and would need to work in Rotational shift whereinshifts would start at 3:30 am IST for APAC and from 11.30 AM forEMEA

Demonstrated high level ofinitiative motivation and organisationalskills

Analytical and problemsolvingskills

Effective verbal and writtencommunication skills including negotiation skills ability to liaisesuccessfully with internal and external parties and ability to workeffectively in a teamenvironment

Flexibility able to meetdemanding deadlines and work long hours to meet those deadlines asrequired

Qualification inbusiness/financial markets/law/securities industrydesirable

Adapt to an environment ofopenness and information sharing within the team by attendingregular team meetings and communicationprocesses

Achievement of service standardsand client specific requirements regarding quality assurance dailyreporting and end of monthreporting

Identify and drive processimprovement and efficiency initiatives across the line ofbusiness

Manage escalations and seek toresolve them to the satisfaction of the customer andclient

Ensure to be compliant with legalregulatory policy and businessrequirements.

Developing action plans forresolution of outstandingissues

Good with numbers & abilityto derive information from data collaborate with other teams andrender support on need basis

Respond quickly and accurately toqueries in a high volume time sensitive tradingenvironment.

Issue escalation and resolutionin a timelymanner.

OperationsManagement,Corporate Actions,Transfer Agency,Settlements andReconciliations,Operational Management,Governance & Risk,PeopleLeadership