Customer Service Executive

2 weeks ago


Lucknow, Uttar Pradesh, India Tata Communications Full time
Job Family Descriptor Monitor large computer networks and servers for problems from a central location They analyze problems perform troubleshooting and incident response on the system communicate with site technicians and track problems through to resolution
Create and maintain infrastructure necessary for the growth and upkeep of field and network operations to drive network efficiency and availability
Ensure necessary coordination on certification field level testing Coordinate with the technical teams for new enhancementsissue resolution
Set up configurations number of fibre pairs in the cable capacity landing stations Manage the complete capacity distribution and traffic activation on the cable system
Track and monitor the environment performance to ensure mínimal interruption to network transmission andor network switches
Lead drive and monitor all maintenance and cost savings activities related to facilities including facility maintenance and thereby ensuring sufficient focus on optimizing cost of facility infrastructure while maintaining reliability both in terms of operations and capital investments
Manage marine cables network equipment maintenance international real estate management security operations for all sites and network ensuring adequate support for maintenance of international facilities and network at optimal costs ensuring sufficient focus on optimizing cost of facility infrastructure while maintaining reliability both in terms of operations and capital investments Broad outline of the Role
The role is responsible for network operations and maintenance.

This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.

Purpose - Broad objective of the role Operating Network - Key External Operating Network - Key Internal Size and Scope of Role - Financial Size and Scope of Role - No.

of direct reports Size and Scope of Role - Total team size Size and Scope of Role - Other size parameters Minimum qualification & experience
Graduate with 0-4 years of experience Other knowledge/skills
Demonstration of problem-solving skills
Prior experience in providing technical support in fast paced, high availability, 24X7 environments.
Knowledge of network, operation systems Key Responsibilities
Maintaining, administering, upgrading, and troubleshooting network tools and equipment

Assisting with and implementing installations as required for new and existing customer and internal projects inclusive of - terminations, testing and labelling of most common transmission mediums, hardware installations etc.

Ensure SLA are achieved and work proactively to maintain the same.
Conduct network security audits and scanning on a predetermined basis.
Compile and track vulnerabilities over time for metrics purposes.
Timely upgradation of all the tools used and their related documents like SOPs etc. Technical Competencies Knowledge / Skills
  • Service Manager

    2 weeks ago


    Lucknow, Uttar Pradesh, India CairnMartin Executive Search Full time

    Job DescriptionCompany: A leading company in Horizontal Drilling Systems Location: Lucknow JOB RESPONSIBILITIES Specific experience in service/ repair/ maintenance of Construction/ Earth moving equipment. Excellent communication skills in English Electronics troubleshooting, Repair and maintenance and preparing record of the same Coordinating with...


  • Lucknow, Uttar Pradesh, India Vedant Fashions Pvt LTD (Manyavar), Bhavya kapur makeup Academy Full time

    Customer Support Executive Responsibilities: (Only females - Fresher may also apply):Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Computer...


  • Lucknow, Uttar Pradesh, India Taksh Avenue Infratech Pvt Ltd Full time

    Customer Support Executive (Tele Caller):We are looking for an enthusiastic Customer Support Executive to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships.An effective Customer Support Executive must be an excellent communicator and have superior people...


  • Lucknow, Uttar Pradesh, India Indigo Airlines Full time

    **Officer/Executive - Customer Service, Security & Ramp - Northern RegionJob Location - Lucknow, Srinagar, Chandigarh, Amritsar, Jammu, Dehradun, Gwalior, Pantnagar.Mandatory Documents required during interview. (Both Original & Photocopy)CVPAN CardAdhaar Card ( with Address)Passport ( with Address)Educational Documents - 10th, 12th, Graduation Mark Sheet,...


  • Lucknow, Uttar Pradesh, India Oman Air Full time

    Reference No- OP Job Title- Agent - Customer Services. Lucknow- Category- Others- Educational QualificationsCollege diploma in any discipline.OR Secondary School Certificate.Higher qualification & experience in related field will be advantage & preferred. Skills/KnowledgeProficiency in English (Reading and Writing):Proficiency in MS officeMust be tactful and...


  • Lucknow, Uttar Pradesh, India Riash india pvt ltd Full time

    In the Tele calling job, the individual needs to answer the queries of the customer by understanding their need and requirements. To route opportunities to the concerning department for further development and deal closure. To connect with the potential customer or the businesses via telephone to promote products or services or to for charitable causes. To...


  • Lucknow, Uttar Pradesh, India Riash india pvt ltd Full time

    conducting customer satisfaction surveys to understand what areas of the company's services need improvements- catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution- dealing with customer issues and churning out an easy-to-follow solution- managing payment and delivery of customer...


  • Lucknow, Uttar Pradesh, India Bhartiya Airways Full time

    Join the Bhartiya Airways team as a Passenger Service Associate and put your skills to work in a dynamic and fast-paced environment. As a key member of our team, you'll provide technical assistance and support to travellers and passengers, ensuring a seamless and enjoyable experience. We're seeking innovative, energetic individuals who are dedicated to...


  • Lucknow, Uttar Pradesh, India Citykart Retail Pvt Ltd Full time

    We are hiring Customer Service Associate/Fashion Associate for the leading Apparel brand in the value chain format.Vacancy is open in the multiple locations in Lucknow city. The pay scale is competitive with Perks like Provident Fund and ESIC(Medical Benefit).Eligibility - 12th Pass (Adhar Card/Pan card/Bank Passbook/Education certificate...


  • Lucknow, Uttar Pradesh, India Online Cool Work Full time

    Responsibilities: Resolve customer complaints and inquiries in a timely and professional manner Work collaboratively with our team to ensure the best solutions for customer satisfaction Maintain uptodate knowledge of company products and services Handle escalated calls and manage difficult situations with tact and professionalism Create and maintain customer...


  • Lucknow, Uttar Pradesh, India The Microbe Diagnostic Laboratories Pvt Ltd Full time

    Cultivating solid relationships with clients through the provision of exceptional after sales service.Creating a positive on boarding experience for new clients.Identifying ways to overcome clients' initial dislike of company products.Manages the annual operating and capital budget processes.Maintaining an accurate record of all existing and potential...


  • Lucknow, Uttar Pradesh, India Riash india Private Limited Full time

    freshers can applygood english is necessarySalary: ₹8, ₹18,000.00 per monthBenefits: Health insuranceSchedule: Day shiftSupplemental pay types: Performance bonusAbility to commute/relocate: Lucknow,Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)Education: Higher Secondary(12th Pass) (preferred)Experience:- total...

  • Operation Executive

    2 weeks ago


    Lucknow, Uttar Pradesh, India Frank service Full time

    We reuired operation executive who know about opeation in warehouse and also known about SAP software.Salary: Up to ₹15,000.00 per monthBenefits: Food provided Provident FundSupplemental pay types: Overtime pay Yearly bonusAbility to commute/relocate: Lucknow City,Uttar Pradesh: Reliably commute or planning to relocate before starting work...


  • Lucknow, Uttar Pradesh, India Riash india Private Limited Full time

    Responsibilities Devise and use fruitful sourcing strategies Discover profitable suppliers and initiate business and organization partnerships Negotiate with external vendors to secure advantageous terms Approve the ordering of necessary goods and services Finalize purchase details of orders and deliveries Examine and test existing contracts Track and report...


  • Lucknow, Uttar Pradesh, India Talent Ghar Business Services Full time

    Customer Support Executive Responsibilities: Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures.Job Types: Full-time, FresherSalary: ₹8, ₹15,000.00 per monthBenefits: Provident FundSchedule: Day shift Fixed shift...


  • Lucknow, Uttar Pradesh, India INSIGHT TECH Full time

    Job Title: Call Center Customer Service Representative (US process)Job Location: LucknowInterview: 2 roundsProcess: SalesShift: Night Shift (Monday to Friday)Job Overview: We are looking for a friendly, customer-centric individual to join our team as a Call Center Customer Service Representative. In this role, you will be responsible for making outbound...


  • Lucknow, Uttar Pradesh, India Galaxy Resource Full time

    Role : customer relationship ExecutiveIndustry : customer relationship Executive, Petroleum & gasExperience : 0 to 5 YearsLocation : LucknowNo of Posts : 30Description:We are looking for an experienced customer relationship Executive to beresponsible for engaging with key customers by building and preserving trustingrelationships. The customer relationship...


  • Lucknow, Uttar Pradesh, India Institute for Industrial Development Full time

    Job descriptionKey Skills Required Identify prospective customers, lead generation and conversion on Call Handling customer questions, inquiries, and complaints. Be knowledgeable about the product/services. Experience in Financial Sales / Banking Shall be A Added AdvantageRoles And Responsibilities Responsible for achieving consolidated Monthly Target...


  • Lucknow, Uttar Pradesh, India Riash india Private Limited Full time

    conducting customer satisfaction surveys to understand what areas of the company's services need improvements- catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution- dealing with customer issues and churning out an easy-to-follow solution- managing payment and delivery of customer...


  • Lucknow, Uttar Pradesh, India MARG Software Solution Full time

    We are looking for Customer Support (Front Desk) who would be responsible for talking to the customers having:Ability to work quickly, with accuracy, and with minimum supervision. Good customer interaction skills with the ability to recognize the customer's needs and Good written and verbal communication skills and etiquette, required to effectively...