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AGM - Area Lead - Vi Stores
1 week ago
Vodafone Idea Limited is a strategic partnership between the Aditya Birla Group and Vodafone Group, leading the telecommunications sector in India. The company offers comprehensive Voice and Data services nationwide across 2G, 3G, and 4G platforms. With a wide spectrum portfolio to meet the increasing data and voice demands, Vodafone Idea is dedicated to providing exceptional customer experiences and contributing to the vision of a digitally empowered India, connecting millions and shaping a better future. The company is actively investing in infrastructure to introduce cutting-edge technologies, ensuring both retail and enterprise customers are equipped with innovative solutions accessible through digital platforms and physical stores.
Role
Area Lead – Vi Stores
Job Level/Designation
M2/Asst. General Manager
Function/Department
Postpaid/Vi Stores
Reports to
Vi Stores Lead
Job Purpose
Heading the Vi Stores to boost customer base and revenue market share. Key responsibilities include:
- Increasing footfall, conversion rates, and sales
- Enhancing profitability through creative sales and revenue enhancement programs
- Improving customer experience at all VIL retail outlets
Key Result Areas/Accountabilities
- Achieving sales targets for all products and services
- Overseeing the setup and relocation of Vi Stores
- Ensuring quality acquisition through the retail channel
- Meeting revenue targets at Vi Stores
- Driving customer satisfaction and managing churn at Vi Stores
- Collaborating with the Marketing Team for promotional activities
- Boosting employee retention and motivation levels
- Identifying performance gaps and providing necessary training to the team
Core Competencies, Knowledge, Experience
- Knowledge of retail management best practices and customer relationship management
- Strong leadership and people management skills
Required qualifications:
- Management Graduate
- Proficient in P&L management
Years of Experience
7-10 years of experience in Retail Operations with managerial expertise.
Direct reports
9-12 team members, depending on the assigned territory/team size.
Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership
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