Client Manager-Valuation
2 weeks ago
Job Description:
Employment Status: FLSA Status: Exempt or Non-Exempt Full Time Non-Exempt PURPOSE OF JOB: The objective of Client Services is to provide the best-in-class customer experience. Client Services detects problems and resolves them before they affect our clients by communicating with fast, accurate, and detailed responses. The expectation is that all messages and emails from clients and appraisers are answered within the set expectations of less than 2 hours (Goal is less than 1 hour). Escalated client and appraiser concerns are to be sent to the Operations Manager and discussed with U.S. team. RESPONSIBILITIES: Essential Tasks: ? Respond to messages that have been sent by the client and or the appraiser within the goal of 1 hour or less for designated accounts ? Manage the Message and Update queue based on policies and procedures ? Properly notate Appraisal Scope with any information received via email ? Communicate accurate information to internal and external clients and appraisers ? Process queue work based on policies and procedures for designated accounts ? Order entry which must be completed timely and accurately ? Bid quotes for designated accounts ? Address email boxes for designated accounts ? Perform other duties as assigned by management ? Regular attendance is a requirementKey Skills :
Customer Handeling Reports Managements-
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