Manager, Client Projects

3 weeks ago


Ahmedabad, Gujarat, India NTT Full time

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world's most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Your career here is about believing in yourself, and taking on great opportunities and new challenges.It's about growing your skills and expertise in your current role and preparing yourself for the future. That's why we encourage you to take every opportunity to grow your career within our great global team.

Are you ready to take the next step in your career?

The role of Manager, Client Projects is to develop and direct the planning / strategic planning of multiple projects related to client implementation. They oversee the coordination and management of employees and resources required to successfully complete client implementation projects, from initiation to completion within budget and on time, using either a waterfall or agile methodology.

What you'll be doing

Key Roles and Responsibilities:

  • Oversees the execution and completion of client implementation projects
  • Oversees people who lead standard projects supporting the company-client relationship, ensuring customer satisfaction
  • Provides budget analysis, labour planning, and coordination of activities between client and company employees
  • Monitors project completion from initiation through delivery to meet revenue and cost projections
  • Oversees performance of the installation and client acceptance of capitalized equipment, enterprise software systems, or system integration projects or engagements
  • Serves as a mediator to internal issues and conflicting priorities for members of cross-functional teams focused on the delivery of new or existing solutions to clients
  • Determines and defines client implementation project scope and objectives
  • Prepares budget based on scope of work and resource requirements
  • Creates the project management plan based on requirements and obtain sign off
  • Tracks standard projects cost to monitor compliance to budget
  • Develops and manages a detailed client implementation project schedule and work plan
  • Provides project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress
  • Manages contracts with vendors and suppliers by assigning tasks and communicating expected deliverables
  • Utilises industry best practices, techniques, and standards throughout entire project execution
  • Monitors progress and make adjustments as needed
  • Measures project performance to identify areas for improvement
  • Oversees all incoming and outgoing project documentation and administration and develop relevant project status and related reports
  • Ensures that project milestones are met, project scope changes are aligned to budget and managed effectively
  • Actions improvements from project reviews using artefacts from projects including historical metrics to improve current project processes and increase project quality delivery
  • Leads and manages a team of project managers and implementation resources. Provides guidance, mentorship, and supports to project teams, ensuring their effectiveness, productivity, and professional growth


Knowledge, Skills and Attributes:

  • Excellent communication and stakeholder engagement skills
  • Strong organizing, planning and administration skills
  • Strong attention to detail and accuracy
  • Excellent analytical skills, with strong interpersonal skills
  • Proactive approach with the ability to work independently and as part of a team
  • Ability to work under pressure and meet deadlines
  • Adaptable and flexible with sound collaboration skills
  • Ability to manage conflict using a solution-focused approach
  • Ability to solve problems creatively
  • Ability to complete projects according to outlined scope, budget and timeline
  • Ability to coordinate the activities of a variety of stakeholders to drive completion of projects
  • Software knowledge, e.g. Power BI, Project Web App
  • Resolves issues that are varied but related applying extensive technical experience to identify most appropriate option or improve on approaches
  • Exercises judgment and interpretation to help define procedures and policies to determine appropriate action
  • Academic Qualifications and Certifications:
    • Bachelor's or equivalent degree in the relevant field of study
    • Relevant certifications, such as PMI, Project management professional, CAPM, PMP or Prince 2 etc.


Required Experience:

  • Advanced professional experience in project management gained within a global IT services organization
  • Advanced project management experience including high complexity, cross services / technology domain solutions
  • Advanced experience using with project management software tools, methodologies, and best practices
  • Advanced demonstrated experience managing the entire project lifecycle
  • Advanced demonstrated experience coordinating operational tasks of a team
  • Advanced demonstrated experience delivering client implementation projects
  • Advanced experience delivering projects using an agile methodology
  • Advanced experience interacting with client stakeholders on planning, progress tracking, communication, and escalation activities
  • Advanced experience interacting with executive stakeholders and providing feedback in steering committee meetings
  • Advanced people management / leadership experience gained within a global IT services organisation

Skills Summary

Business Acumen, Contract Management, Escalation Management, Information Technology Infrastructure Library (ITIL), Project Management Tools, Quality Assurance (QA), Systems Integration, Technical Knowledge

Workplace type:

On-site Working

Join our growing global team and accelerate your career with us. Apply today.

A career at NTT means:

  • Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
  • Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world's internet traffic running on our network and where Emoji were first invented, you can be proud of the group's many new 'firsts'.
  • Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
  • Being your best self – in a progressive 'Connected Working' environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
  • Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.


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