Insight Business Machines
1 week ago
Roles and Responsibilities :
i. Troubleshooting related to routers
ii. Worked on various Tools
iii. Respond to requests for technical assistance in person, via phone, electronically
iv. Advise user on appropriate action
v. Research questions using available information resources
vi. Redirect problems to correct resource
vii.
Level 1, Level 2 and Level 3 troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledge base.
viii. Remote desktop troubleshooting. Escalate complex incidents/requests to upstream technical groupsSkills Required :
i. Good Knowledge about various devices, operating systems, COTs, VPNs, VOIP, Peripheral Devices etc. and in managing troubleshoots related to it
ii. Good Knowledge about Remote handling
iii. Good communication skills.
iv. Good multitasking skills
v. Ability to handle pressure
vi. Good Problem-Solving Skills
vii. Good customer handling skills.
viii. Ability to provide output in different situations.
ix. Time Management
)
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Insight Business Machines
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Insight Business Machines
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Mumbai, Maharashtra, India Insight Business Machines Pvt. Full timeRoles and Responsibilities :i. Monitoring logs, maintaining a checklist and inventory and taking corrective action if any errors found in Rack Servers, Chassis & Storage (Huawei, IBM & Dell) ii. Install, configure, upgrade, support and troubleshoot Windows 7 -10, MS Suite, Office 365, Cloud Services (IaaS, PaaS, and SaaS), IIS and .NET applications,...
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Pre-Sales Consultant
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Pre-Sales Consultant
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Mumbai, Maharashtra, India Insight Business Machines Pvt. Full timeBachelor's degree or above in computer science, engineering, or related science degree8+ years of information systems experience required, with a preference for 4+ years of enterprise, full-cycle in Architecture. Knowledge of and experience in architecture, tools, and cloud methodologies in public cloud providers Amazon Web Services, Azure, Google....
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