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CRM Head

3 months ago

Noida, Uttar Pradesh, India HouseEazy Full time

We are looking for a CRM Head for our funded Prop-Tech firm based in Noida to lead the CRM team to ensure the highest standards of service are delivered.

This role involves managing the end-to-end process of property transactions, coordinating with various stakeholders, addressing customer grievances, and maintaining a high level of customer satisfaction.

Role & responsibilities
Lead and manage the CRM team, providing guidance, support, and training as needed to ensure productivity and performance.
Coordinate with team members to ensure timely closure of agreements, documentation, collection efforts, and resolution of customer grievances.
Facilitate communication and collaboration between internal teams, external partners, and stakeholders to streamline processes and address customer needs effectively.
Monitor the performance of team members, review completed tasks, and provide feedback to drive continuous improvement and achieve targets.
Identify areas for process improvement within the CRM function, propose solutions, and implement changes to enhance efficiency and effectiveness.
Maintain a high Net Promoter Score (NPS) by ensuring that customer queries and concerns are addressed promptly and satisfactorily.
Oversee the management of customer data within the CRM system, ensuring accuracy, integrity, and compliance with data protection regulations.

Preferred candidate profile
A bachelors degree with a minimum of 10+ years of relevant experience
Proven experience in customer relationship management, particularly in the real estate industry, with a focus on post-sales activities.
Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.
Strong leadership and team management skills, with the ability to motivate and develop team members.
Strong problem-solving skills and the ability to handle customer inquiries and concerns effectively.
Familiarity with CRM software and tools.
Results-driven with a customer-centric mindset.

Perks and benefits

Opportunities for career growth within the organization, with a clear path for advancement based on performance and achievements.
Access to ongoing professional development opportunities, training programs, and workshops to enhance your skills and knowledge.
Embrace a healthy work-life balance fostering a positive and productive work environment.
Work in a modern and well-equipped office space with state-of-the-art facilities, promoting a comfortable and productive work environment.
Comprehensive health insurance coverage, ensuring your well-being and peace of mind.
Access to counseling services, mental health support, and resources through our Employee Assistance Program.
Participate in company-sponsored events, celebrations, and team-building activities, fostering a sense of community and camaraderie.

HouseEazy is an equal opportunity employer and encourages candidates from all backgrounds to apply. We appreciate the time and effort put into each application, but only shortlisted candidates will be contacted.