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Head Of Customer Relationship Management

2 months ago

Noida Sector, India HouseEazy Full time

We are hiring a Head of CRM for our funded Prop-Tech firm based in Noida, to manage end-to-end customer relationship journey including all aspects of after-sales relationships, ensuring timely and accurate documentation, collections, and resolution of customer issues.Roles & Responsibilities: Timely closure of agreements for buyers and sellers and coordinating the entire documentation till the registry Coordination with bankers, channel partners, internal team, and other departments Strategizing & Achieving the collection targets Monitor the grievances and escalations received from customers Ensure timely, accurate, and satisfactory solutions are provided by team members to each of these queries Maintain a high Net Promoter Score from customers Define and set work objectives for team members Review tasks completed by team members and conduct regular performance reviews Identify processes/procedures in own work area that need improvementRequirements: A bachelor’s degree with a minimum of 10+ years of relevant customer management experience Experience in real estate will be preferred. Excellent communication, negotiation & team management skills Proficient in Microsoft apps/CRM SoftwareThe Head of CRM has to have an ability to build positive internal and external relationships. He will have an ability to command a crowd and move it with a unified vision and towards a common goal. He must be approachable, relatable, and inspire trust in others, making the junior CRM and collaborating personnel ready and willing to follow in his direction.