Chief of Staff to the President

2 weeks ago

Hyderabad, Telangana, India Zenoti Full time

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes.

Zenoti powers more than 22,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.

Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte's 2020 Technology Fast 500TM and unveiling a We are also proud to be recognized as a Great Place to Work-CertifiedTMfor as this reaffirms our commitment to empowering people to feel good and find their greatness.

To learn more about Zenoti visit:

What's the opportunity?

As Manager of business operations your work would have an enormous influence on business decisions. The role would involve supporting the business unit & global sales team with all operational requirements in a timely manner; ensuring processes are in place for operational efficiencies to support rapid scaling and that reporting provides insights into where attention needs to be givenand pinpoints the reasons why they fell short of or hit their goals. As the right-hand to business leadership, you would be counted on to find answers to the hard questions. You would also be managing and coordinating with a growing team of sales operations professionals and would be responsible for prioritizing tasks, providing strategic input and guidance to make sure deadlines and company objectives are met.

What will I be doing?

Responsible for the complex reporting and analysis involved in business performance metrics & sales forecasting Develop key performance metrics to measure the activities that have the most significant impact on business performance Develop necessary reports to track those KPIs over time, and compile dashboards that the business leaders can use to keep tabs on their product and team performance Analyze Pricing and Bundle Structures across regions and verticals and make recommendations Develop and propose Pricing models for new products Recognize trends in adoption and sales data and provide recommendations to leadership Manage the use of CRM (Salesforce) infrastructure for the business unit by collaborating with the Salesforce Admin Identify operational and process inefficiencies in business performance/execution and recommend solutions. Such decision making should be based on having deep data analysis capabilities built within the team.

What skills do I need?

Bachelor's degree with MBA from a top tier school At least 8+ years' experience with 5 years of experience working in business, sales operations/associated function Expertise in data analysis, trends, and defining optimal business processes Experience developing product pricing is a BIG PLUS Excellent communication, presentation, and persuasion skills Comfortable presenting findings to the executive team Ability to work as part of a dynamic, geographically spread team while demonstrating flexibility, initiative, and a focus on delivering results Willingness to work extended hours during periods of high demand like quarter-close or year-end A strong sense of ownership and a pro-active attitude Attention to detail, process driven and a strategic thinker

Benefits

A competitive salary and equity in the company Comprehensive medical coverage for yourself and your immediate family An environment where wellbeing is high on priority – access to regular yoga, meditation, breathwork, nutrition counseling, stress management, inclusion of family for most benefit awareness building sessions Unlimited vacation Opportunities to be a part of a community and give back: Social activities are part of our culture; You can look forward to regular engagement, social work, community give-back initiatives"

Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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