Remote Support L1

2 weeks ago


Mumbai, Maharashtra, India Jio Full time
Job AccountabilitiesFirst level support to end users based on Knowledge base availableProvide desktop and Laptop support.
Basic installation and uninstallation of all desktop applicationsHandling ITSM Tool and Allocating the tickets to the right resolver groupProviding Support for MAC related callsProviding Support for Mobile DeviceInstallation of Business-related softwareEnsuring Software Compliance in all the End User Devices

Skills Required (Knowledge and Skills)Hardware & OS knowledgeSoftware application knowledge,ITIL KnowledgeGood Communication SkillsBasic Knowledge of Network,Apple products-MCSE or similar

Key Attributes (Experience and Qualifications)

B.E in Engineering from a reputed institute. (Information Technology, Computer Science Engineering)Preference will be accorded to candidates having completed certifications in MCSA/ MCSE.
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