Client management

2 weeks ago


Pune, Maharashtra, India SBS Global Full time
OverviewClientManagement plays a critical role in fostering strong relationshipswith our clients understanding their needs and ensuring theirsatisfaction. The position is vital in driving client retentionidentifying upsell opportunities and enhancing the overall clientexperience.KeyResponsibilities
  • Build and maintainstrong relationships with clients
  • Understandand address client needs andconcerns
  • Proactively communicate with clientsto ensure satisfaction
  • Collaborate withinternal teams to resolve clientissues
  • Identify opportunities to upsellproducts or services
  • Provide regular updatesand reports to clients
  • Handle contract renewalsand negotiate terms
  • Manage client expectationsand deliverables
  • Assist clients in maximizingthe value of our offerings
  • Handle escalationsand resolve conflicts
  • Conduct regular clientsatisfaction surveys and feedback sessions
  • Stayupdated on industry trends and clients businesschallenges
  • Provide product or servicedemonstrations to clients
  • Travel to clientsites as needed
  • Collaborate with sales andmarketing teams to develop clientstrategies
RequiredQualifications
  • Bachelor s degree inBusiness Administration Marketing or relatedfield
  • Proven experience in client management ora similar role
  • Strong communication andinterpersonal skills
  • Excellent problemsolvingabilities
  • Ability to negotiate and influenceoutcomes
  • Exceptional time management andorganizational skills
  • Indepth understanding ofcustomer service principles
  • Proficiency in CRMsoftware and Microsoft Office Suite
  • Ability totravel as needed
  • Capability to work underpressure and meet deadlines
  • Proactive andresultsoriented mindset
  • Ability to adapt to newtechnologies and solutions
  • Knowledge of clientrelationship management best practices
  • Abilityto analyze client data and draw actionableinsights
  • Strong business acumen and marketknowledge

communication,negotiation,timemanagement,client management,businessacumen



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