Customer Care Agent

2 weeks ago


Mumbai, Maharashtra, India Webbizzare Full time
Key Responsibilities

  • Handle calls on leads generated for clear aligner (Smile correction/ Smile straightening) services on our digital platforms.
  • Describe the services and USP of the same and try to generate maximum conversions
  • Regular followups with potential clients/ patients.
  • Overall problem solving for customers and coordination as necessary.
  • Handle any operationsrelated activities that may be required
  • Tabulate and record responses from all channels on excels.
  • Generate relevant reports from the same.
  • Schedule appointments for patients and coordinate with the required doctor who shall visit the patient
  • Analyse the quality of calls and strive for improvement.
  • Preparing of daily reports and maintaining of daily data

Requirements:

  • Graduation/HSC with relevant experience.
  • Great customer service skills, should able to tackle and answer all the queries
  • Must have excellent coordination skills, reading and writing skills
  • Should have great convincing skills
  • Advanced knowledge of Microsoft office
  • Strong problem solving, prioritizing skills and analytical skills
  • Ability to remain calm under pressure

Benefits:

  • High variable payouts
  • An egofree work culture & chance to be a part of growing start up team
  • Daily challenges to be a better thinker & problem solver
Interested Can wataspp profile at

Salary:
Up to ₹240,000.00 per year

Benefits:

  • Health insurance
  • Provident Fund

Day range:

  • Monday to Friday
  • Weekend availability

Shift:

  • Day shift

Supplemental pay types:

  • Performance bonus
  • Quarterly bonus
  • Yearly bonus

Ability to commute/relocate:

  • Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Experience:

- total work: 1 year (preferred)

Speak with the employer

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