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Customer Care Agent
2 weeks ago
- Handle calls on leads generated for clear aligner (Smile correction/ Smile straightening) services on our digital platforms.
- Describe the services and USP of the same and try to generate maximum conversions
- Regular followups with potential clients/ patients.
- Overall problem solving for customers and coordination as necessary.
- Handle any operationsrelated activities that may be required
- Tabulate and record responses from all channels on excels.
- Generate relevant reports from the same.
- Schedule appointments for patients and coordinate with the required doctor who shall visit the patient
- Analyse the quality of calls and strive for improvement.
- Preparing of daily reports and maintaining of daily data
Requirements:
- Graduation/HSC with relevant experience.
- Great customer service skills, should able to tackle and answer all the queries
- Must have excellent coordination skills, reading and writing skills
- Should have great convincing skills
- Advanced knowledge of Microsoft office
- Strong problem solving, prioritizing skills and analytical skills
- Ability to remain calm under pressure
Benefits:
- High variable payouts
- An egofree work culture & chance to be a part of growing start up team
- Daily challenges to be a better thinker & problem solver
Salary:
Up to ₹240,000.00 per year
Benefits:
- Health insurance
- Provident Fund
Day range:
- Monday to Friday
- Weekend availability
Shift:
- Day shift
Supplemental pay types:
- Performance bonus
- Quarterly bonus
- Yearly bonus
Ability to commute/relocate:
- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)
Experience:
- total work: 1 year (preferred)
Speak with the employer
- Health insurance
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