Technical Support Associate- Content

2 weeks ago

Mumbai, Maharashtra, India LRN Corporation Full time

Position: Content Integrator (Technical Support Specialist)

Location: Mumbai, India

About LRN

Do you want to use your expertise to help people around the world do the right thing? Join us at LRN to be a part of a global company where you can make an impact.

LRN is a SaaS based e-Learning provider with a presence across US, EMEA, APAC and LatAm. More than 2,800 companies worldwide (including some of the world's most recognizable brands) utilize LRN services and leverage LRN e-learning courses to help navigate complex regulatory environments and foster ethical, responsible, and inclusive cultures. In partnership with LRN, companies translate their values into concrete corporate practices, training materials, and leadership behaviors that create a sustainable competitive advantage. By acting upon shared values, companies and their people find the means to out behave and outperform.

About the role:

As a Content Integrator you will be responsible for Creating, Publishing, Reviewing and Communicating the Project task that you handle during the day-to-day activity. The courses you will handle are LRN Library, and Partner Custom courses and help our Enlistment team by the task provided by them under Service Request. The team also processes and publishes Third party courses so that these courses are hosted on LRN LCEC (LMS). The team also resolves course related Content and Technical Bugs. As a LRN Content Integrator, you will be part of an established team which has been creating and publishing the courses effectively, maintaining high quality standards. Our team is devoted to finding innovative ways of delivering learning-based solutions along with exceptional partner service. You will need to have a talent to maximize quality, productivity, and growth potential by providing his/her services to online publishing/tools and applications to support business functions and initiatives to successfully deliver service to our customers.

Your responsibilities will include:

  • Creating, Processing and Publishing Library, Custom courses.
  • Maintain Course and Review Standards to provide quality courses
  • Provide courses on Partner site and docs on Request from Enlistment team.
  • Maintain effective communication with the Enlistment team.
  • To resolve content related technical Bugs.
  • High level of accuracy and attention to detail
  • Meet timelines and deadlines.
  • Creative thinker, bringing new ideas and technologies to the team.

Requirements

Qualifications and Skills

  • Knowledge of browser compatibility issues.
  • Experience with dynamically generated templates.
  • 2 year's plus working experience in above similar environment.
  • Excellent communication skills both verbal and written.
  • Can work within tight deadlines.
  • Be resourceful and showcase problem solving abilities.
  • Experience within the e-Learning industry would be an advantage

Preferred skills:

  • Strong command of web standards, CSS-driven/tableless HTML layouts,
  • DHTML (JavaScript/CSS), HTML5.
  • Experience with Microsoft Word, Excel and PowerPoint, unit testing & debugging techniques

Benefits

LRN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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