Associate - Seismic Support

Associate – Seismic Publishing Operations
The Seismic Publishing Associate will be responsible for making in-platform template changes, logic and rules management, documenting business and technical changes, troubleshooting and support for content owners, quarter-end data refresh process and testing, and other tasks related to the publishing of dynamic presentation templates.

Key Responsibilities and Duties

• Create/manage/update content and logic within the Seismic platform
• Receive and fulfill requests for Seismic content and logic changes using a browser-based workflow tool (Workfront)
• Perform content and data validations during testing and within quarter-end update cycles
• Create and share usage analytics to content owners and audience owner leads.
• Support the scoping and estimate process for new work intake
• Provide support to onshore publishing with various content management requests, testing, maintenance, data sourcing evaluation, analytics reporting, and other tasks as needed
• Meet with internal customers and document business requirements including logic, data use, variable content, and slide selection options.
• Operate as Seismic technical subject matter expert, identifying solutions and working with the US-based team and Seismic vendor resources to develop technical solutions when needed.
• Communicate frequently with internal clients from across lines of business and support areas to clarify requirements, answer questions and troubleshoot as needs arise
• Manage multiple projects, multiple internal clients
• Understand and communicate data and logic utilization within various document templates within the Seismic platform.
• Seek and identify data sourcing from existing data sets integrated within the Seismic platform
• Proactively expand knowledge of all content, logic, data, and usage patters across content and user groups.
• Work quickly, efficiently and accurately in a fast-paced environment, juggling multiple requests simultaneously that may be in different stages of workflow
• Articulate to non-technical clients about content, logic, and data usage, and potential utilization for new requests and changes.
• Partner with the US-based Seismic Publishing Operations team for larger platform releases and major programming.

Educational Requirements

• No Advanced Degree Required Preferred

Work Experience

• 3+ Years Required; 5+ Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level
7PL

• Function Overview: TIAA India Web Publishing Team in IndiaThe Seismic Publishing Operations team is responsible for managing and maintaining dynamic, client-facing presentation templates on behalf of TIAA Client Marketing and business-led content owners. The Seismic Publishing Associate will be responsible for making in-platform template changes, logic and rules management, documenting business and technical changes, troubleshooting and support for content owners, quarter-end data refresh process and testing, and other tasks related to the publishing of dynamic presentation templates.Position Summary and Impact: Position Summary : The Seismic Publishing Associate will be responsible for making in-platform template changes, logic and rules management, documenting business and technical changes, troubleshooting and support for content owners, quarter-end data refresh process and testing, and other tasks related to the publishing of dynamic presentation templates.Impact : Increase TIAA's ability to scale highly configurable client presentations and marketing collateral using Seismic sales enablement/content publishing platform. Functional Responsibilities:
• Create/manage/update content within the Seismic platform
• Receive and fulfill requests for Seismic content and logic changes using a browser-based workflow tool (Workfront)
• Perform content and data validations duering testing and within quarter-end update cycles
• Create and share usage analytics to content owners and audience owner leads.
• Support the scoping and estimate process for new work intake
• Provide support to onshore publishing with various content management requests, testing, maintenance,data sourcing evaltuation, analytics reporting, and other tasks as needed
• Meet with internal customers and document business requirements including logic, data use, variable content, and slide selection options.
• Operate as Seismic technical subject matter expert, identifying solutions and working with the US-based team and Seismic vendor resources to develop technical solutions when needed.
• Manage multiple projects, multiple internal clients
• Understand and communicate data and logic utilization within various document templates within the Seismic platform.
• Seek and identify data sourcing from existing data sets integrated within the Seismic platform
• Proactively expand knowledge of all content, logic, data, and usage patterns across content and user groups.
• Work quickly, efficiently and accurately in a fast-paced environment, juggling multiple requests simultaneously that may be in different stages of workflow
• Articulate to non-technical clients about content, logic, and data usage, and potential utilization for new requests and changes.
• Partner with the US-based Seismic Publishing Operations team for larger platform releases and major programming.

Experience: 3-5yrs

• Familiarity with Seismic or other content management and automation platforms

Skills:

• Exceptionally good interpersonal and communication skills including ability to communicate complex information and analysis in written and visual forms
• Able to prioritize and manage multiple tasks simultaneously
• Meticulous attention to detail, with demonstrated ability for accuracy and thoroughness
• Ability to work in an agile team
• Demonstrated and dynamic analytical/problem solving skills.

Special skills or Certifications :

• Familiarity with content publishing system, ideally with variable content, logic, and use of complex data sets for customer-facing communications.
• Experience with advance excel
• Experience with SQL for data sourcing a plus

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Company Overview

TIAA Global Capabilities was established in 2016 with a mission to tap into a vast pool of talent, reduce risk by insourcing key platforms and processes, as well as contribute to innovation with a focus on enhancing our technology stack. TIAA Global Capabilities is focused on building a scalable and sustainable organization , with a focus on technology , operations and expanding into the shared services business space.

Working closely with our U.S. colleagues and other partners, our goal is to reduce risk, improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity.

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

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