Customer Success Associate

1 week ago


Hyderabad, Telangana, India Plantix Full time

Company Overview:

Plantix is India's leading digital ecosystem connecting farmers, local retailers and agri-input producers.

It is the world's most downloaded app for farmers - combining artificial intelligence and the expertise of leading research institutions around the globe.

Millions of customers use the Plantix Crop Doctor to diagnose crop problems, get recommendations about treatments and the best suited products at their local store.

For the first time in their farming life, many are now able to obtain an accurate diagnosis and the right treatment.

On top of this, we provide detailed advice on how to avoid crop loss and to minimize pesticide and fertilizer use.

With Plantix, we are able to make a meaningful impact in farmers' lives.


We have also built the country's largest digital B2B platform, the Plantix Partner App for for agri-inputs - connecting tens of thousand local retailers.

The company has over 1000 products listed in the product catalogue, offers transparent pricing, easy payment and business management.

Would you love to join our team of over 250 people?

Your Role:

  • Engage with customers in a professional and courteous manner to address their issues about products they procure from Plantix
  • Gather feedback about customer's experience in using our services.
  • Conduct outbound calls to customers in the selected regions to collect feedback and market intelligence about various agricultural products
  • Record and document, issues, feedback, or concerns raised by customers accurately and thoroughly in the system
  • Collaborate with the different departments to ensure customer issues are addressed promptly and effectively.
  • Maintain a positive and helpful attitude during interactions to enhance customer success and brand loyalty.
  • Provide regular reports or summaries of customer feedback.
  • Lead Verification and Product Market research as per requirement.
  • Regular testing on the Crop doctor app for various updates.
  • Collection of retailer shop and product information from retailers and updating the same in Database

Your Profile:

  • Degree in Bsc. or Msc. Agriculture/Botany/Chemistry is a must.
  • Language Proficiencies: English,Hindi and
    Kannada is a must.
  • 13 years of experience in Customer Support.
  • Experience in agrisales would be preferred.
  • Good knowledge about
    agricultural products
:

  • Detailoriented with good organizational skills to manage and document customer feedback efficiently.
  • Ability to actively listen, empathize, and address customer concerns effectively.
  • Experience in Zoho will be a great advantage.

Why Plantix?

  • You will work on meaningful products that have a direct positive impact on user's lives
  • A diverse, knowledgeable and excellent team to work with
  • A competitive compensation package that includes salary, employee benefits, etc.
  • A highimpact work environment with short decisionmaking process
  • Modern and wellequipped office in the center of Indore with a creative and inspiring environment
  • Work life balance
  • Companysponsored health & accidental insurance coverage
**Location : Hyderabad

  • Hyderabad, Telangana, India Strobes Security, Inc. Full time

    Position Overview: We are seeking a dynamic and enthusiastic individual to join our team as aCustomer Success Associate. As a pivotal member of our customer success team, you will playa crucial role in ensuring our clients derive maximum value from our SaaS product whiledelivering exceptional customer service.Top Requirements● Own the complete customer...


  • Hyderabad, Telangana, India 2coms Full time

    We have an Excellent Opportunity for Male Candidates for Customer Success Associate Role.About Client:"Our client is regarded as one of the fastest-growing health startups in India and globally. They are set to transform healthcare in India with the power of Connected Healthcare and are the pioneers in remote patient monitoring. Their unique AI-based early...


  • Hyderabad, Telangana, India Thomson Reuters Full time

    Are you looking for a dynamic role that involves closing renewals, identifying growth opportunities, and engaging with customers across virtual channels? As an Associate Customer Success Executive, you'll play a pivotal role in driving satisfaction and revenue growth. Shift Timing - 2:00 PM - 11:00 PMHybrid Work Model: Work from Office Twice a week ...


  • Hyderabad, Telangana, India AlllQ AI Full time

    Location: Nanakramguda, HyderabadWork Details: Work from Office & 6-day work weekCompany Overview:Founded in Jan 2024, Teragrowth AI Technologies Pvt Ltd is a stealth-mode seed stage startup. Founded by seasoned startup professionals and IIT alumnus Trivikram Reddy, Lokesh Dokara & Kavya Madamanchi. Backed by marquee angels and industry veterans, secured 20...


  • Hyderabad, Telangana, India IOT Research Labs Full time

    Safety Connect is a growing company in the domain of field force and road safety. We are looking for a driven, patient, and passionate problem solver to join our team. In this role, you will be responsible for training and onboarding new customers and managing customer relationships throughout their entire life cycle. We're looking for superior people skills...


  • Hyderabad, Telangana, India Edwisely Full time

    Customer Success Executive (Centre of Excellence)Location: Hyderabad/ChennaiThe Customer Success Executive (CSE) will focus on establishing and maintaining positive client relationships from an operational and strategic perspective. The incumbent will utilize client relationship management skills to maintain and renew existing contracts, as well as to obtain...


  • Hyderabad, Telangana, India Thomson Reuters Full time

    About the Role:Closes renewals and simple upsell opportunities for assigned accounts and/or geographySupports low-touch customers with end-to-end renewal motion (supported by digital tools, autorenewal, and self-serve options)Manages high-risk low-touch accounts to reduce likelihood of churn and, ideally, drive growthGenerates qualified leads for...


  • Hyderabad, Telangana, India Thomson Reuters Full time

    Leads renewal and simple upsell sales motions for existing accounts, driving retention during the renewal window. Drives renewal, achieves retention targets and simple upsell opportunities within the contract renewal window Helps customers realize value Covers lower complexity deals which cannot be delivered digitally Handle escalations from Digital Chat...


  • Hyderabad, Telangana, India insightsoftware Full time

    Associate Customer Success Analyst Full-time Company Description insightsoftware is a leading provider of reporting, analytics, and performance management solutions. Over 30,000 organizations worldwide rely on us to support business needs in the areas of accounting, finance, operations, supply chain, tax, budgeting, planning, HR, and disclosure...


  • Hyderabad, Telangana, India Salesforce Full time

    About Futureforce University RecruitingOur Futureforce University Recruiting program is dedicated to attracting, retaining and cultivating talent. Our interns and new graduates work on real projects that affect how our business runs, giving them the opportunity to make a tangible impact on the future of our company. With offices all over the world, our...


  • Hyderabad, Telangana, India Epiq Full time

    Summary The Client Success Manager is dedicated to introducing, promoting, and supporting our client base through the adoption of new products and digital advancements. Serving as a "user expert," they guide customers in effectively utilizing SaaS and digital technologies to achieve their goals. Additionally, the CSM understands and addresses long-term...


  • Hyderabad, Telangana, India Epiq Full time

    SummaryThe Client Success Manager is dedicated to introducing, promoting, and supporting our client base through the adoption of new products and digital advancements. Serving as a "user expert," they guide customers in effectively utilizing SaaS and digital technologies to achieve their goals. Additionally, the CSM understands and addresses long-term...


  • Hyderabad, Telangana, India insightsoftware Full time

    Associate Customer Success Analyst-3 Full-time Company Description Insightsoftware is a leading provider of reporting, analytics, and performance management solutions. Over 30,000 organizations worldwide rely on us to support business needs in the areas of accounting, finance, operations, supply chain, tax, budgeting, planning, HR, and...


  • Hyderabad, Telangana, India Keka HR Full time

    AboutKeka has been a silent revolution in the making since our launch 9 years ago. Our steadfast focus on building an employee-centric HR platform was well received by more than 8500 businesses across India and the world. Today we are India's #1 platform in the segment with the greatest number of new customers adopting the platform. All with zero advertising...


  • Hyderabad, Telangana, India Keka HR Full time

    AboutKeka has been a silent revolution in the making since our launch 9 years ago. Our steadfast focus on building an employee-centric HR platform was well received by more than 8500 businesses across India and the world. Today we are India's #1 platform in the segment with the greatest number of new customers adopting the platform. All with zero advertising...


  • Hyderabad, Telangana, India CyberArk Full time

    Job Description: As a Customer Success Engineer at CyberArk, you are the product specialist of the Success at Scale organization, where you will use your skillset to drive adoption and best practices across a wide customer base. At its core, the Customer Success Engineer will use their communication skills and expert product knowledge to drive adoption,...


  • Hyderabad, Telangana, India IOTRL Connect Full time

    About SafetyConnect: We are a leading B2B SaaS start-up specializing in providing large enterprises with three state-of-the-art technologies tailored to their specific industry needs, prioritizing the safety of employees both on the job and on the road. With a proven track record of successful collaboration with Fortune 500 companies, we offer the Driving...


  • Hyderabad, Telangana, India Cyberark Full time

    Job Description:As a Customer Success Engineer at **CyberArk**, you are the product specialist of the **Success at Scale** organization. Your main goal is to drive adoption and implement best practices across a broad customer base. The role requires excellent communication skills and deep product knowledge to boost adoption rates, spot growth opportunities,...


  • Hyderabad, Telangana, India Cendyn Full time

    Job Purpose:Reporting to the Director and Assoc Director of Customer Success, the Key Account Customer Success Manager, collaborates with Key Account Managers/Directors to create and execute service and Account Development Plans and provides product expertise for our largest, key account customers. This role is responsible for developing a strong and...


  • Hyderabad, Telangana, India Global Pharma Tek Full time

    JD –Customer Success Engineer (Cloud access security broker (CASB)Customer Success Engineers (CSEs) provide deep product-level expertise in deployment, adoption and optimization, communicating new versions/features, offering product support and advisories and helping to resolve escalations. You will work closely with CISOs, CTOs, and Security, Cloud,...