Customer Engineer

2 weeks ago

Bengaluru, Karnataka, India Equinix Full time

Who are we?

Equinix is the world's digital infrastructure company, operatingover 250 data centers across the globe.Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providingan equitable work environment that is foundational to our core values as a company and is vital to our success.

Customer Engineer

Job Summary

Equinix Digital Services is looking for a technical leader to join our Customer Engineering team. As a Customer Engineer, you will be a key member of our global customer facing team, helping SysAdmins, Site Reliability Engineers, and Network experts drive outcomes using our platform.

As a Customer Engineer, you serve as a technical partner to our customers, helping to accelerate their efforts to build solutions on top of Equinix Digital Services. To do this, you'll need to draw upon your experience with networking, and systems administration.

This role requires both technical and communication skills including general troubleshooting; network performance testing; and a desire to engage with stakeholders across a variety of mediums — from live chat and Slack, to our ticketing system.

The ideal candidate will have a strong infrastructure background as well as comfort and interest in cloud-native technologies such as Kubernetes. You will join a collaborative, global and cross-functional organization that includes all aspects of customer engagement and management.

Responsibilities

As a Customer Engineer you will

Be responsible for providing technical support to Equinix Digital Services customers through a variety of platforms such as Email / tickets, Live chat, and Private and public Slack channels Provide support to new and existing customers, including: Responsibility for queue sanitation, ticket triaging, troubleshooting and resolution Follow-up with customers and relevant stakeholders throughout Equinix Digital Services Be an expert resource on Equinix Digital Services Ensure familiarity with all aspects of the Equinix Digital Services platform Constantly expand your knowledge of common use cases and deployments Understand and practice with Equinix Digital Service's API Support customers and operations team members Observe and help to lead incident management protocols Serve as a communication lead as needed during customer-impacting events Provide relevant details to sales, account, product, and operations teams Ensure excellent documentation to enhance self-service Provide content and edits to our public facing documentation Provide content and edits to internal documentation to support Standard Operating Procedures (SOPs), team training and employee onboarding

Qualifications

You have excellent communication skills You have a background in (and passion for) physical and cloud infrastructure You enjoy helping people succeed and finding solutions to difficult technical challenges You have extensive experience with Linux, including L2 and L3 Networking You are familiar with different DevOps tools such as Ansible and Terraform You are familiar with various public and hybrid clouds (AWS, GCP, Openstack) You are familiar with incident management You are a natural leader, helping to educate and develop those around you You are willing to work on a holiday and rotational shift

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing .

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

  • Customer Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Aisera Full time

    Aisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to facilitate business transformation and drive revenue growth through a self-service model. Aisera's AI Copilot uses industry and domain-specific LLMs to deliver human-like experiences and auto-remediate requests through AI workflows. With 400+ integrations and 1200+...

  • Customer Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Aisera Full time

    Aisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to facilitate business transformation and drive revenue growth through a self-service model. Aisera's AI Copilot uses industry and domain-specific LLMs to deliver human-like experiences and auto-remediate requests through AI workflows. With 400+ integrations and...

  • Customer Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Equinix Full time

    Who are we?Equinix is the world's digital infrastructure company, operatingover 250 data centers across the globe.Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility,...

  • Customer Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Schindler Group Full time

    We Elevate... Your ResponsibilitiesCUSTOMER ENGINEERWe Elevate... Your Best SelfWhat we need?(Filed work job - having 2-wheeler is must) Elevator maintenance job1 Role:The Customer Engineer will be responsible for repairs and maintenance of the installations in his route/territory with the help of the sub contractors and generating revenue through sales of...

  • Customer Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Schindler Group Full time

    We Elevate... Your Responsibilities CUSTOMER ENGINEER We Elevate... Your Best Self What we need? ( Filed work job - having 2-wheeler is must ) Elevator maintenance job. 1. Role: The Customer Engineer will be responsible for repairs and maintenance of the installations in his route/territory with the help of the sub contractors and...

  • Customer Success Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Repletio Full time

    Responsibilities : Serve as the primary technical point of contact for assigned customers, building strong relationships and providing personalized support to address their specific needs. Collaborate with sales and customer success managers to onboard new customers, conduct technical demonstrations, and ensure successful implementation of our products or...

  • Customer Engineering Manager

    2 weeks ago

    Bengaluru, Karnataka, India Aisera Full time

    Aisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to facilitate business transformation and drive revenue growth through a self-service model. Aisera's AI Copilot uses industry and domain-specific LLMs to deliver human-like experiences and auto-remediate requests through AI workflows. With 400+ integrations and...

  • Customer Success Engineer Apperentice

    2 weeks ago

    Bengaluru, Karnataka, India Trellix Full time

    Senior Customer Success ManagerCustomer Success Engineer ApperenticeCustomer Success Engineering - ApprenticeEndpoint Security ApprenticeInternEDR Detection EngineerSolutions EngineerCustomer Success Manager - Poland (German Speaking)Industrial Security Specialist (CSSO/FSO)Sr. Product Certification Program ManagerAccountantSoftware Development Engineer in...

  • Customer Success Engineer Apprentice

    2 weeks ago

    Bengaluru, Karnataka, India Trellix Full time

    Customer Success ManagerCustomer Success ManagerCustomer Success Manager - German SpeakingCustomer Success Engineer ApprenticeCustomer Success Engineering - ApprenticeCloud ApprenticeEndpoint Security ApprenticeData Security apprenticeCustomer Success Group - ApprenticeDemo System EngineerProduct Manager - EDR Threat ManagementSenior Security Researcher (XDR...

  • Customer Success Engineer Apprentice

    2 weeks ago

    Bengaluru, Karnataka, India Trellix Full time

    Customer Success ManagerCustomer Success ManagerCustomer Success Manager - German SpeakingCustomer Success Engineer ApprenticeCustomer Success Engineering - ApprenticeCloud ApprenticeEndpoint Security ApprenticeData Security apprenticeCustomer Success Group - ApprenticeDemo System EngineerProduct Manager - EDR Threat ManagementSenior Security Researcher (XDR...

  • Customer Success Engineering – Apprentice

    2 weeks ago

    Bengaluru, Karnataka, India Trellix Full time

    Customer Success Engineer ApperenticeCustomer Success Engineering - ApprenticeEndpoint Security ApprenticeInternEDR Detection EngineerSolutions EngineerCustomer Success Manager - Poland (German Speaking)Industrial Security Specialist (CSSO/FSO)Sr. Product Certification Program ManagerAccountantSoftware Development Engineer in TestSoftware EngineerSoftware...

  • Customer Success Engineering – Apprentice

    2 weeks ago

    Bengaluru, Karnataka, India Trellix Full time

    Senior Customer Success ManagerCustomer Success ManagerCustomer Success Manager, Public SectorSoftware Development EngineerSr. Software EngineerRevenue AccountantSolutions EngineerNew Business Enterprise Inside Sales RepCustomer Success ManagerCustomer Success Manager - Poland (German Speaking)Channels Program ManagerCustomer Success Engineer...

  • Customer Adoption Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Cisco Meraki Full time

    As the leader in cloud-managed IT, Cisco Meraki connects passionate people to their mission by simplifying the digital workplace. Our impact is driven by the innovative, purposeful, and vibrant people who make up our inclusive community. When technology is intuitive, our customers can focus on what matters.Our employees fuel the magic of the Meraki...

  • Customer Success Engineer II

    2 weeks ago

    Bengaluru, Karnataka, India Rubrik Full time

    Job SummaryCustomer Success Engineer IILocation: Bangalore, IndiaAbout The TeamRubrik's Global Customer Support and Success Organization is a team of professionals committed to provide world class post purchase experience. The team is responsible for delivering post deployment technical support to customers and partners with a wide range of technologies and...

  • Customer Centric Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Workato Full time

    About Workato Workato is the only integration and automation platform that is as simple as it is powerful and because its built to power the largest enterprises, it is quite powerful. Simultaneously, its a low-code/no-code platform. This empowers any user (dev/non-dev) to painlessly across any apps and databases. Were proud to be named a leader by...

  • Customer Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Enphase Energy Full time

    About Enphase Energy:Enphase Energy, a leading global energy technology company, specializes in providing solar, battery, and electric vehicle charging products. Established in 2006, Enphase revolutionized the solar industry with innovative microinverter technology, making solar energy safe, reliable, and scalable. With the Enphase Energy System, individuals...

  • Customer Success Engineer II

    2 weeks ago

    Bengaluru, Karnataka, India Rubrik Full time

    Job Summary Customer Success Engineer II Location: Bangalore, India About The Team Rubrik's Global Customer Support and Success Organization is a team of professionals committed to provide world class post purchase experience. The team is responsible for delivering post deployment technical support to customers and partners with a wide range of...

  • Sr. Engineer, Customer Engineering

    2 weeks ago

    Bengaluru, Karnataka, India SiTime Full time

    About SiTimeSiTime Corporation is the precision timing company. Our semiconductor MEMS programmable solutions offer a rich feature set that enables customers to differentiate their products with higher performance, smaller size, lower power, and better reliability. With more than 3 billion devices shipped, SiTime is changing the timing industry. For more...

  • Devops/Customer Experience Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Harness Full time

    Position SummaryWe're looking for a highly technical engineer for our Customer Experience organisation who can elegantly simplify complex technical topics. You will represent Harness' suite of products and execute deep troubleshooting to drive resolution to customer issues as quickly as possible. Provide insightful suggestions for improvements and...

  • Devops/Customer Experience Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Harness Full time

    Job Title: Technical Engineer Company: Harness Represent Harness' suite of products and perform deep troubleshooting to quickly resolve customer issues. Provide suggestions for improvements and enhancements for product and development teams. About the Role: Handle Tier 1-3 product support issues and aim for minimal developer involvement. Manage...