Guest Relations Officer

1 week ago


Bengaluru, Karnataka, India Motherhood Hospitals Full time
Responsible for all charges correctly billed, payment collected on time, documentation accuracy.

Ø Cashless ~ all activities related to insurance reimbursement.

Ø Cash ~ end to end management of transactions.

Ø Query handling ~ understand charges, explain and resolve customer queries.

Ø Records ~ ensure billing and accounting records and documentation are maintained accurately and manage account payments.

Ensure all SOP's are adhered to and we provide "Care like no other".

  • Ensure efficient and friendly customer interaction.
  • Proactively interacts & builds rapport with customers to ensure transparency with charges and a comfortable smooth discharge process.
  • Ensure Billing team adheres to SoP's and TAT's.


Adheres to Maker
  • Checker process for billing entries.
  • Assist Billing executives when required; addresses and resolves customer complaints personally when team member requires assistance.
  • Fast track discharges by coordinating with all concerned for room availability.
  • Billing errors to be less than 95%; in case of error 100% reporting and correction of error; 100% accuracy in collection and handover of amount and reporting.
  • TAT for IP bill preparation Minutes, coordination of all bills & preauth process with TPA without exception.
  • Ensure Preauth approval for upcoming cases ( before patient admission)
  • Responsible for IP revenue: Contributes to achievement of revenue target & to cost saving for the department.
  • Follows up for Insurance settlement: handles billing recovery & periodically updates long stay intermediate provisional bill to TPA.
  • Maintains individual TPA status regarding Bills Submitted, Payment Status & Outstandings.
  • Daily reporting : Daily Collection Report, Daily Billing report, Discount Report & prepares Covering report for insurance claim, scan and submission.
  • Query handling from TPA after submission; responsible for full settlement.
  • Participates actively in finance audit annually.

Ä Consultant Relationship:

  • Has a good relationship with consultants and works well with them.

Ä Responsible for Outstanding Service Experience Delivery:

  • Ensures self and team is well-groomed as per standard; maintain discipline and decorum.
  • Responsible for implementation of the Service Vision ensures team delivers care like no other.
  • Coordinates with related departments to ensure billing activities are conducted smoothly and discharges are on time.

Ä Team Management:

  • Inspires & leads the team effectively; assigns tasks clearly & supports team to perform effortlessly.
  • Conducts daily briefings, addresses process issues and ensures complaints are resolved.
  • Creates and maintains cordial relationship within the unit and with other departments.
  • Ensure Induction and training of team as per protocol.
  • Prepares effective training modules, coaches on the job to enhance team skills.
  • Develops competent 2nd line.
  • Ensures retention of team.

Pay:
₹8, ₹28,166.69 per month

Schedule:

  • Rotational shift

Supplemental pay types:

  • Yearly bonus

Ability to commute/relocate:

  • Whitefield, Bengaluru , Karnataka: Reliably commute or planning to relocate before starting work (required)

Experience:

- total work: 1 year (preferred)

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