![Motherhood Hospitals](https://media.trabajo.org/img/noimg.jpg)
Guest Relations Officer
1 week ago
Ø Cashless ~ all activities related to insurance reimbursement.
Ø Cash ~ end to end management of transactions.
Ø Query handling ~ understand charges, explain and resolve customer queries.
Ø Records ~ ensure billing and accounting records and documentation are maintained accurately and manage account payments.
Ensure all SOP's are adhered to and we provide "Care like no other".
- Ensure efficient and friendly customer interaction.
- Proactively interacts & builds rapport with customers to ensure transparency with charges and a comfortable smooth discharge process.
- Ensure Billing team adheres to SoP's and TAT's.
Adheres to Maker
- Checker process for billing entries.
- Assist Billing executives when required; addresses and resolves customer complaints personally when team member requires assistance.
- Fast track discharges by coordinating with all concerned for room availability.
- Billing errors to be less than 95%; in case of error 100% reporting and correction of error; 100% accuracy in collection and handover of amount and reporting.
- TAT for IP bill preparation Minutes, coordination of all bills & preauth process with TPA without exception.
- Ensure Preauth approval for upcoming cases ( before patient admission)
- Responsible for IP revenue: Contributes to achievement of revenue target & to cost saving for the department.
- Follows up for Insurance settlement: handles billing recovery & periodically updates long stay intermediate provisional bill to TPA.
- Maintains individual TPA status regarding Bills Submitted, Payment Status & Outstandings.
- Daily reporting : Daily Collection Report, Daily Billing report, Discount Report & prepares Covering report for insurance claim, scan and submission.
- Query handling from TPA after submission; responsible for full settlement.
- Participates actively in finance audit annually.
Ä Consultant Relationship:
- Has a good relationship with consultants and works well with them.
Ä Responsible for Outstanding Service Experience Delivery:
- Ensures self and team is well-groomed as per standard; maintain discipline and decorum.
- Responsible for implementation of the Service Vision ensures team delivers care like no other.
- Coordinates with related departments to ensure billing activities are conducted smoothly and discharges are on time.
Ä Team Management:
- Inspires & leads the team effectively; assigns tasks clearly & supports team to perform effortlessly.
- Conducts daily briefings, addresses process issues and ensures complaints are resolved.
- Creates and maintains cordial relationship within the unit and with other departments.
- Ensure Induction and training of team as per protocol.
- Prepares effective training modules, coaches on the job to enhance team skills.
- Develops competent 2nd line.
- Ensures retention of team.
Pay:
₹8, ₹28,166.69 per month
Schedule:
- Rotational shift
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Whitefield, Bengaluru , Karnataka: Reliably commute or planning to relocate before starting work (required)
Experience:
- total work: 1 year (preferred)
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