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Guest Relation Executive

3 months ago

Bengaluru, Karnataka, India GREENLAWN HOSPITALITY PVT LTD Full time

Job Summary

Hostesses work in restaurants or hotels and greet customers. Their role is making patrons or guests feel welcome and ensuring a pleasant experience by taking people to the table, offering menus, chatting or responding to inquiries, and making sure tables are clean.

Responsibilities and Duties

  • Greeting guests as they enter, and putting them on a waiting list as necessary.
  • Providing guests with menus and answering any initial questions.
  • Seating guests at tables or in waiting areas.
  • Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers.
  • Engaging with guests to ensure they're happy with food and service.
  • Responding to complaints and helping to resolve them.
  • Answering phone calls, taking reservations and answering questions.
  • A knowledge of the menu.
  • Helping out with other positions in the restaurant as needed.
  • Providing great customer service.

Key Skills
Customer Service People Skills Professionalism High Energy Multitask Thoroughness Planning Basic Math Teamwork Attention to Detail Verbal Communication Organized Flexible Management Skills

Work Location:
Hybrid remote in Bengaluru, Karnataka