Digital Adoption Manager–Global Field Enablement

1 week ago

Hyderabad, Telangana, India Splunk Inc Full time

About Us

Join us as we pursue our disruptive new vision to make machine data accessible, usable, and valuable to everyone. We are a company filled with people who are passionate about our products and seek to deliver the best experience for our customers. At Splunk, we're committed to our work, customers, having fun and most importantly to each other's success. Learn more about Splunk careers and how you can become a part of our journey

Role

Are you innately curious and passionate about excellent customer service and supporting impactful systems and tools for the benefit of all Splunkers? Are you a collaborative and motivational leader? Splunk is looking for an individual to support Spunk's fast-growing business. The GFE Digital transformation and Adoption team works to implement and manage transformation and adoption initiatives that improve the productivity, scale, and experience of our field teams specifically and Splunkers overall. You are innovative, visionary and customer service focused, a calm and dependable problem-solver who uses both quantitative and qualitative methods to get things done for the benefit of Splunkers or partners. And most importantly, you are an individual who wonders "What if?" and are passionate about seeking out the solution.You will play a meaningful role in how we "bring data to everything" with your expertise and passion to help address the transformation and adoption needs across GTM, IT, Finance, HCM and Enablement organizations at Splunk. Your knowledge of GTM systems and processes and your can-do, collaborative skills will ensure that internal Splunkers and partners have seamless experience while bringing systems and process transformation by building digital adoption strategies. You will act as a SME and collaborate with organizations at Splunk to build automation resulting in excellent user experience and productivity gain.

Responsibilities: I want to and can do that

Strong collaboration skills; able to work well with others in a fast-paced and growing business.Deliver and maintain Digital Adoption solutions of Global Field Enablement to ensure it provides seamless experience for the internal team as well as the end user.Lead digital transformation initiatives across the organization largely focused on GTM and Enablement motions.Implement digital adoption strategies while delivering solutions across the organization including GTM, Finance, IT, HCM, Enablement and all.Define and lead the on-boarding experience for new hires across Sellers, SEs and CSMs roles.Participate in the solutioning, design, development, implementation and support of DAP solutions.Recommend process improvements while implementing them leading to users productivity and performance optimization.Share insights and metrics with stakeholders and share best practices and recommendations for improvement.Requirements: I've already done that or have thatArticulate with excellent verbal and written communication skills. Capable of communicating complex information in an easy-to-understand format. Able to interact comfortably with the cross functional teamAbility to think creatively; highest standards of accuracy and precision; highly organizedStrong collaboration skills; able to work well with others in a fast-paced and growing businessConfluence, JIRA, lucidchart, OKTA, Sailpoint, Workday, Anaplan, SAP Ariba, Workday experience a plusExperience with Salesforce, WalkMe, Whatfix, MindTickle and Showpad,Experience working within complex projects involving multiple teams8+ years of digital adoption experience8+ years of consulting experienceFun people are requiredEducation: Got itBS in Computer Information Systems, IT, or equivalent, Business focus a plus: or 6+ years of equivalent experience in Integration, Digital Adoption, Enablement, Systems & Tools, or System Administration/ Operations.

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