Intern, Monitoring

1 week ago


Mumbai, Maharashtra, India Ocwen Financial Full time
:

This position is being hired for providing operational support for Infrastructure Monitoring team in Ocwen

JOB FUNCTIONS AND RESPONSIBILITIES

  • As a Network Operations Control Center resource in Infrastructure Solutions, you will have a variation of valuable roles in a large IT environment creating business value for Ocwen
  • 24x7 Monitoring of the environment and resolution of events / alarms generated from the monitoring tools.
  • Provide first level support and maintenance in the infrastructure and escalate issues to Senior Engineers as needed to ensure timely resolution of issues.
  • Must be able to work with users and operations teams in a technical and professional manner with minimum direction.
  • Collaborate with cross functional IT groups to improve process & systems that help run efficient operations.
  • Document operational processes and developed testing methods.
EDUCATION / EXPERIENCE

  • Bachelor's degree or equivalent.
  • Knowledge of Python will be addon advantage.
  • Good communicator with a natural aptitude for dealing with people.
  • Good monitoring and network diagnostic skills.
  • Basic understanding of Infrastructure devices and their functions (Server, Network and Storage)
  • Work well in a busy team, being quick to learn and able to deal with a wide range of issues.
  • Strong analytical skills and able to collate and interpret data from various sources.
  • Ability to assess and prioritize faults and respond or escalate accordingly.
WORK SCHEDULE OR TRAVEL REQUIREMENTS (Only add if needed)

  • 24 X 7 Environment, rotational shifts.
Day - 6:
00 AM to 3:
00 PM

Mid - 2:
00 PM to 11:
00 PM

Night - 10:
00 PM to 7:
00 AM

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