Monitoring Executive

7 days ago


Navi Mumbai, Maharashtra, India Jio Full time

Company Overview

Jio is the driving force behind India's top telecom operator with 400 Million+ customers. Specializes in 5G solutions, cloud-native platforms, and BSS solutions for B2C and B2B sectors. Headquartered in Navi Mumbai, Maharashtra, Jio is a key player in the Media & Telecommunications industry.

Job Overview

Mid-Level: 4 to 6 years of experience, Contract-To-Hire role based in Navi Mumbai, India. Salary range competitive with industry standards. Join a team of Jio, a leading telecom operator with 400 Million+ customers. Company specializes in 5G solutions, cloud-native platforms, and BSS solutions for B2C and B2B sectors. Visit for more information.

Qualifications and Skills

  • Proven experience in monitoring network operations
  • Proficient in NOC operations and network troubleshooting
  • Ability to escalate critical alerts and ensure prompt resolution
  • Familiarity with various monitoring tools for network performance analysis

Roles and Responsibilities

  • Lead internal projects/outliers to improve service
  • Team Handling / Conduct team reviews and be responsible for personal and career development of team members
  • Prepare reports for different departments or upper management
  • Ensures monitoring alerts and systems events are assessed, prioritized, and manage
  • Interacts with peer groups, as needed in delivering the objectives for the production operations unit assigned and ensures Business Continuity objectives are met
  • Collaborates with technology and business partners to continuously identify proactive monitoring and health check opportunities
  • Take responsibility for the day to day operation of the team, providing overall guidance and supervision
  • Maintain and monitor required staffing levels and schedule to ensure that the team can meet the demand and respond in a timely manner to infrastructure and application anomalies and outages
  • Conducting effective resource planning to maximize the productivity of resources
  • valuate performance with key metrics


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